Support Board
Date/Time: Tue, 16 Sep 2025 10:04:09 +0000
Chart scrolling feature at the bottom of screen
View Count: 109
| [2025-09-09 15:37:56] |
| OasisCap - Posts: 3 |
|
Good morning. The last week or so, I have noticed when I open my computer in the morning after being on all night (leaving Sierra Charts open) the scrolling function to quickly select a specific chart at the bottom of the screen is disappearing. I then need to restart the program to get it back. I have attached two screen shots indicating the issue. Thank you for your help!
|
 Chart Scroll.png / V - Attached On 2025-09-09 15:37:45 UTC - Size: 560.11 KB - 25 views Chart Scroll active.png / V - Attached On 2025-09-09 15:37:50 UTC - Size: 188.67 KB - 23 views |
| [2025-09-09 22:08:52] |
| Sierra_Chart Engineering - Posts: 20894 |
|
We will do our best to look into this, but we strongly suspect it is related to the operating system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-11 12:42:17] |
| OasisCap - Posts: 3 |
|
Thank you. Some additional details for this from this morning. I have three chartbooks open. The scrolling feature was available when I first was looking at my NQ chartbook. When I clicked the tab for my oil chart book, the bottom scrolling feature then disappeared. I doubt it has anything to do with the actual instrument, but maybe something with toggling between chartbooks.
|
| [2025-09-11 13:15:16] |
| Sierra_Chart Engineering - Posts: 20894 |
|
Thank you for this information. We will look into it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: