Support Board
Date/Time: Tue, 16 Sep 2025 11:31:01 +0000
Problems with deleting drawings on copied charts
View Count: 78
| [2025-09-08 16:04:57] |
| Rnn - Posts: 69 |
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Hi, there's a bug with deleting lines/rays/objects when trying to delete copied chart drawings. for example I have 2 3min charts that each one is copying the other same 3 min chart drawings, when I try to delete something from the chart it wont do it unless its from the original chart, also when it does manage to delete it from the original chart the other chart won't update the deleted drawings unless I restart sierra. If I don't restart it and try to delete it from the other chart it won't do it. |
| [2025-09-08 18:06:42] |
| John - SC Support - Posts: 41827 |
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when I try to delete something from the chart it wont do it unless its from the original chart
Check the following setting on the destination chart and make sure it is set to "Yes": Chart Settings: Allow Modification of Chart Drawings from Other Charts (Chart >> Chart Settings >> Chart Drawing menu) when it does manage to delete it from the original chart the other chart won't update the deleted drawings unless I restart sierra. If I don't restart it and try to delete it from the other chart it won't do it.
This should not be the case at all. Please check the above setting and let us know if that resolves things overall. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-08 18:28:18] |
| Rnn - Posts: 69 |
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its enabled on "yes" on both charts, the issue happens sometimes, its not constant - for the last several months it happened a lot of times it happens randomly on charts that have that copy between them - not specifically on the 2 3 min charts, it can also be on 4h, 30min and more.. Date Time Of Last Edit: 2025-09-08 18:31:00
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| [2025-09-08 18:32:32] |
| John - SC Support - Posts: 41827 |
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Please get us two charts that are showing this problem and let us know one specific drawing that is displaying the issue. Follow the instructions at the following link to get us a Chartbook that has the charts that show the issue: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-08 18:38:56] |
| Rnn - Posts: 69 |
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but it happens sometimes, not sure u'll b able to c it after u open it like I won't if I restart sierra
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| [2025-09-08 21:28:23] |
| John - SC Support - Posts: 41827 |
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When you have this occur, please get us the Chartbook at that time and hopefully we will be able to reproduce it. Without being able to reproduce it, there is not much we can do, as we do not see any issue with this functionality ourselves.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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