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Date/Time: Thu, 09 Apr 2020 20:47:38 +0000



SC Switched to SIM Mode By Itself with Live Positions/Orders Working Without Warning

[2014-10-09 22:23:57]
Futures Operator - Posts: 236 | Ending Date: 2015-07-03 [Expired]
SC 1192/Pkg 3/Rithmic, I had live positons/orders working, and during the market close period, switched my datafeed to the SC Historical to retrieve more historical data for a chart. Without any indication or warning, SC switched to SIM mode, and remained in SIM mode even after switching back to my normal trading datafeed. I had live positions/orders working, and was lucky I noticed, and had to manually exit SIM mode to get them working again. What is the reason for this, and how can I avoid this behavior?
[2014-10-09 23:25:26]
Sierra Chart Engineering - Posts: 83331 | Ending Date: 2020-06-09
This would only happen if you try to submit an order with a service that does not support non-simulated trading.

It will not happen merely by changing the Data/Trading Service. We have confirmed that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-10-09 23:35:23]
Futures Operator - Posts: 236 | Ending Date: 2015-07-03 [Expired]
I don't understand why it would switch to SIM without any warning even if this was the case that I accidently tried to submit/modify an order while connected to SC Historical, risking my actual live positions/orders.

Can you add an option to disable this behavior, and also a prompt anytime SC is going to disable management of live working positions/orders? This would be a critical risk management issue.
Date Time Of Last Edit: 2014-10-09 23:41:37
[2014-10-10 03:52:05]
Sierra Chart Engineering - Posts: 83331 | Ending Date: 2020-06-09
When you are using a service that does not support trading, switching to trade simulation mode is automatic for ease-of-use. And also, when an automated trading system is making a trade, we cannot provide a prompt.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-10-10 15:26:48]
Futures Operator - Posts: 236 | Ending Date: 2015-07-03 [Expired]
How can I access SC Historical data when needed without compromising my live position/order risk management?
[2014-10-10 15:35:41]
Sierra Chart Engineering - Posts: 83331 | Ending Date: 2020-06-09
We are not sure what you are asking about here. If you are disconnecting from your live account then you are already compromising access to your account because you are disconnecting from it.

We cannot provide further help with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-10-10 15:36:06

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