Support Board
Date/Time: Wed, 03 Sep 2025 00:38:20 +0000
Delayed real market data.
View Count: 32
| [2025-09-02 14:21:11] |
| User292308 - Posts: 2 |
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Dear Sierra Chart Support team, Could you explain why my data are delayed? I have: Current Service Package: 10 - Evaluate Highest Available Service Package Service Package Enabled For Renewal: [✔] 10 - Integrated Standard (For 6 Months) - 162 USD / 6 Months ending on 2026-01-10 23:59:59 UTC (in 131 Days) Kind regards, Andrzej Kaczmarski |
| [2025-09-02 15:12:18] |
| John - SC Support - Posts: 41587 |
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You do not currently have any exchanges active in order to get the real-time data. On August 1, 2025, you did not have enough funds in your account for the exchange to automatically renew, therefore it was deactivated at that time. In order to get the real-time data, you need to add funds to your account, and then activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-02 16:16:56] |
| User292308 - Posts: 2 |
|
Dear Sierra Chart Team, I have solved my issue by activating expired in July "Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts". Sorry for bothering. Please close this ticket. Kind regards, Andrzej Kaczmarski |
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