Home >> Support Board

Support Board

Date/Time: Thu, 25 Apr 2024 13:17:15 +0000

How to Post a Message for Support

TYX

View Count: 1511

[2014-10-09 02:56:41] #1 [Go To First Post]
rhovega - Posts: 279
Dear Sierra, Looking at $TYX with your data feed shows 0.005 minimum increments. $TYX moves in 0.001 increments. Is there a solution to this? TYX screenshot attached. Chart is set as: Price Display Format: 0.0001 Tick Size: 0.0001 Thank you


TYX.png / V - Attached On 2014-10-09 02:56:32 UTC - Size: 95.89 KB - 351 views

[2014-10-09 03:02:50] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We had a look at the data and the increment that we see is .01. How do you it moves in .001 increments? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-10 01:04:19] #3 [Go To First Post]
rhovega - Posts: 279
TYX is quoted as xx.xx. See the CBOE website: http://www.cboe.com/DelayedQuote/SimpleQuote.aspx?ticker=tyx. For reasons unknown to me some websites quote it as x.xxx (effectively dividing the quote by 10), while some others quote it as x.xx (effectively dividing the quote by 10 and eliminating the last digit). Through the CBOE feed I subscribed to through you I am receiving the quote as x.xx. Thus it is missing the last digit, which for an interest rate index is a very significant issue.

[2014-10-10 01:05:15] #4 [Go To First Post]
rhovega - Posts: 279
The link I posted is saying "symbol not found". Simply type in TYX in the CBOE site that opens and you'll see it. Thank you.

[2014-10-10 03:05:25] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are an making an inquiry as to why the data is provided like it is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: