Support Board
Date/Time: Sat, 16 Aug 2025 13:53:00 +0000
Connectivity issue with Apex and Topstep
View Count: 35
| [2025-08-15 08:44:33] |
| User120393 - Posts: 2 |
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After connecting to Denali I have been unable to reconnect to Apex or Topstep. Can you have a look at my account to see what the issue is? Thanks Date Time Of Last Edit: 2025-08-15 14:00:30
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 ApexAccount Issue.JPG / V - Attached On 2025-08-15 08:42:40 UTC - Size: 52.04 KB - 9 views |
| [2025-08-15 15:22:23] |
| Sierra_Chart Engineering - Posts: 20642 |
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In this case, refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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