Support Board
Date/Time: Fri, 09 May 2025 11:50:19 +0000
I am unable to get chart data
View Count: 1011
| [2014-10-08 14:42:18] |
| User19552 - Posts: 3 |
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I receive the following errors: Unsubscribed from market depth data for ESZ4-CME | 2014-10-08 10:17:23 Requesting market depth updates for: ESH5-CME if supported. | 2014-10-08 10:17:23 Market Depth data has been rejected for symbol: ESZ4-CME. | 2014-10-08 10:17:23 Market Depth data has been rejected for symbol: ESH5-CME. | 2014-10-08 10:17:23 Unsubscribed from market depth data for ESH5-CME | 2014-10-08 10:17:38 Requesting market depth updates for: ESZ4-CME if supported. | 2014-10-08 10:17:38 Market Depth data has been rejected for symbol: ESH5-CME. | 2014-10-08 10:17:38 Market Depth data has been rejected for symbol: ESZ4-CME. | 2014-10-08 10:17:38 |
| [2014-10-08 16:00:28] |
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We are running a test with Rithmic on our site to see if we can duplicate this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-08 16:08:54] |
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Are you still seeing the problem now? This is a Rithmic issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-08 16:16:23] |
| User19552 - Posts: 3 |
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A reboot of the computer fixed the problem.
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| [2014-10-08 16:39:36] |
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You should definitely not have to restart Windows for this. A simple File >> Disconnect and File >> Connect to Data Feed would be all that is necessary. We had several other users report this problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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