Support Board
Date/Time: Sat, 16 Aug 2025 23:08:19 +0000
Symbol is unknown for trading on Denali Eurex
View Count: 77
| [2025-08-08 07:52:49] |
| User664073 - Posts: 3 |
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Hi I'm using Denali with Teton and just subscribed to Eurex data. I'm getting this error message when attempting to trade on FDXSU25. I see the [M] next to the symbol. Could you please help? Thanks! 2025-08-08 00:45:07.071 | Teton CME Routing (Order reject). Info: Symbol is unknown for trading. Internal Order ID: 25252. Service Order ID: (none). Symbol: FDXSU25-EUREX. Account: |
| [2025-08-08 14:05:55] |
| John - SC Support - Posts: 41327 |
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The Teton Order Routing service only works with The CME Group. There is no support for trading EUREX. To trade EUREX, you would need to talk to your broker and do one of two things: - Setup a separate account for trading EUREX with a different order routing service. In this case, you would also want to have a second Sierra Chart installation so that one is connected to Teton and the other to this new account. Refer to the following for this: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart - Change your order routing service to one that supports both The CME Group and EUREX. In this case, you would not need a separate installation of Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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