Support Board
Date/Time: Tue, 26 Aug 2025 08:58:02 +0000
I am not receiving real time data through my CQG1 WebAPI
View Count: 112
| [2025-07-22 16:45:43] |
| jgc1123 - Posts: 4 |
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I opened Sierra Chart today and suddenly get the errors "Real-time market data only supported with Sierra Chart data feed for symbol: F.US.GCEQ25. ID:3" "Historical intraday data download failed historical data only supported with Sierra Chart data feed" All settings are the same in Data/Trade Services as they always have been. I reached out to StoneX who diredcted me to Sierra for support. Something new must have occurred as I have had no issues for several months. THANKS! |
| [2025-07-22 18:15:29] |
| John - SC Support - Posts: 41464 |
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We see that you have activated a CME Group exchange with our Denali Exchange Data Feed, so you should be fine now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-23 14:09:30] |
| Sierra_Chart Engineering - Posts: 20734 |
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Activate the exchange that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed When using CQG, it is a requirement for CME Group and EUREX market data that the data comes from the Denali Exchange Data Feed: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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