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Date/Time: Sat, 20 Apr 2024 00:38:16 +0000



Chart Download

View Count: 1110

[2014-10-06 13:51:43]
tellerbe - Posts: 109
I get "Login failed" message when I try to download charts. Will try to send message log. I have rebooted he computer several times.
T. Ellerbee
[2014-10-06 16:03:01]
Sierra Chart - Max - Posts: 5590
You are running a very old version of Sierra Chart and need to update.

To do so select Help >> Download Current Version. For more information refer to the documentation here:
https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate
Sierra Chart Support
Date Time Of Last Edit: 2014-10-06 16:03:34
[2014-10-06 19:57:20]
tellerbe - Posts: 109
Downloaded current charts. Still cannot login. See current message. Trade Activity Log file read result: 1 records inserted. 0 records filtered. | 2014-10-06 15:50:46
Trade Activity Log file date-time limits: Sim record date-time limit is 2014-10-01 00:00:00. Non-sim record date-time limit is 2014-09-06 00:00:00. Non-sim fill record date-time limit is 2014-07-08 00:00:00. | 2014-10-06 15:50:46
TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2014-10-06 15:50:53
TransAct Trading | You Are Connecting To A Live Price Server | 2014-10-06 15:50:53 *
TransAct Trading | Unknown Error Code: 60 | 2014-10-06 15:50:54 *
TransAct Trading | Connection Lost To Transact Price Server. | 2014-10-06 15:50:54 *

[2014-10-07 03:39:22]
Sierra Chart Engineering - Posts: 104368
Could you please contact TransAct support:
http://www.transactfutures.com/ContactUs.htm

And let them know you are getting this error message:
TransAct Trading | Unknown Error Code: 60 | 2014-10-06 15:50:54 *
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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