Support Board
Date/Time: Sat, 12 Jul 2025 05:03:28 +0000
Sim Order openes itself
View Count: 89
| [2025-07-08 13:35:56] |
| User688077 - Posts: 4 |
|
I closed a sim order yesterday and it came up now again when I opened Sierra Chart. I like to delete it from my activity log because it does not show my correct performance. Every time I delete it the position is showing again as an open one on my chart. Nd help here pls. ActivityType DateTime TransDateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance ExchangeOrderID ClientOrderID TimeInForce Username IsAutomated Fills 2025-07-08 15:27:56.897965 2025-07-08 15:17:36.499000 [Sim]CLQ25-NYMEX Trade simulation fill. Bid: 67.61 Ask: 67.62 Last: 67.62 7690 7690 Market 1 Sell Filled 67.61 1 Sim1 Close 7690.1 67.62 67.62 SimpleBracket.twconfig 0.00 Day N Thx John |
| [2025-07-08 14:34:00] |
| Sierra_Chart Engineering - Posts: 20184 |
|
This must be a new order submitted. To determine the origin of it, refer to: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-08 14:34:06
|
| [2025-07-09 08:13:52] |
| User688077 - Posts: 4 |
|
Morning, it got even worse now, the whole activity log I imported in trader sync is showing wrong things. If you compare it to my daily PNL showing too. I put Screenshots from yesterday because they show my PNL too and the activity log. https://www.sierrachart.com/image.php?Image=1752048398486.png https://www.sierrachart.com/image.php?Image=1752048686544.png https://www.sierrachart.com/image.php?Image=1752048726479.png https://www.sierrachart.com/image.php?Image=1752048779262.png I have no idea whats going on. John |
Attachment Deleted.  TradeActivityLog_2025-07-09.txt - Attached On 2025-07-09 08:01:11 UTC - Size: 35.02 KB - 5 views |
| [2025-07-09 12:54:48] |
| Sierra_Chart Engineering - Posts: 20184 |
|
This is not within the scope of our support to be analyzing your fills. Refer to: Trade Activity Log: Questions About the Trade Activity Log Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-11 08:52:54] |
| User688077 - Posts: 4 |
|
Morning, That was a way to show you that your Sim System is buggy sometimes when there are missing refills in comparison to statistics. A better way to handle those issues are to admit that there may be issues sometimes if you don´t want to go into detail in my optinion. That is normal and just a honest way regarding software or IT at all. Just my thoughts to that topic and customer handling. Still the best program for futures. Regards John |
| [2025-07-11 10:37:42] |
| Sierra_Chart Engineering - Posts: 20184 |
|
No there is definitively no bug. There is no possibility of that whatsoever. That is false. Completely 100,000% false. This is absolute fact. Do not argue with us on this point. It will go absolutely nowhere. This is important information to understand here: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-11 17:19:55
|
| [2025-07-11 15:54:03] |
| User688077 - Posts: 4 |
|
ok, could you check the link it leads to an Error 404. Thx
|
| [2025-07-11 17:18:51] |
| Sierra_Chart Engineering - Posts: 20184 |
|
We apologize the link was not right. Here is the link: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List Very important section to understand and there is a video there. Also the subject of missing order is is important: Trade Activity Log: Missing Order Fills from Trade Activity Log The Trade Activity Log works in a very stable perfect manner. It is just a matter of understanding the fills which are used to build what is called the Trades list and the starting order fill. All of the calculations, start from that point. And if there is a fill, which is being generated unexpectedly you need to determine the order for that fill and why that order is being generated. Sierra Chart will not do that on its own. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-11 17:19:35
|
To post a message in this thread, you need to log in with your Sierra Chart account: