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Sierra connection problems

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[2014-10-06 06:40:43] #1 [Go To First Post]
User5956732 - Posts: 12
"Hello, I have an account via Apm clearing Rithmic connection. I am having problem connecting with my Sierra - see attached log. Broker is saying that everything is set up correctly on their side. Can you help? Thank you. Radek Laur". Date Time Of Last Edit: 2014-10-06 11:58:40

[2014-10-06 06:46:48] #2 [Go To First Post]
User5956732 - Posts: 12
Software version: 1173 \| 2014-10-06 08:31:19 Enabled for: Advanced Features. \| 2014-10-06 08:31:19 Enabled for: Advanced Features 2. \| 2014-10-06 08:31:19 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-06 08:31:19 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-06 08:31:19 Active service: AMP/TTNet \| 2014-10-06 08:31:19 Data/Trade Service Settings automatically set. \| 2014-10-06 08:31:19 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2014-10-06 08:31:19 2014-10-06 08:31:19 Local computer clock time \| 2014-10-06 08:31:19 2014-10-06 06:31:19 GMT time \| 2014-10-06 08:31:19 2014-10-06 08:31:19 Time zone adjusted time \| 2014-10-06 08:31:19 Time difference to server time: 1 seconds. \| 2014-10-06 08:31:19 Program path: C:\SierraChart radek\ \| 2014-10-06 08:31:19 Data Files path: C:\SierraChart radek\Data\ \| 2014-10-06 08:31:19 OS Version Number: 6.2 \| 2014-10-06 08:31:19 Checking for new symbol settings for tt \| 2014-10-06 08:31:19 AsyncHTTP2 socket (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-10-06 08:31:19 AsyncHTTP2 socket (1424) \| Connected. \| 2014-10-06 08:31:19 Requesting symbol settings for tt. Overwrite = on. \| 2014-10-06 08:31:19 Symbol settings received. \| 2014-10-06 08:31:20 Processed received symbol settings \| 2014-10-06 08:31:20 AsyncHTTP2 socket (1424) \| Closed. No error. \| 2014-10-06 08:31:31 AsyncHTTP2 socket (1424) \| Shutdown and closed. \| 2014-10-06 08:31:31 Intraday data recording state for symbol YMZ4-CBOT is set to pending. \| 2014-10-06 08:31:31 HD Request # 2 \| Downloading Intraday chart data for YMZ4-CBOT to the file YMZ4-CBOT.scid. Service: ttamp \| 2014-10-06 08:31:31 HD Request # 2 \| Download start Date-Time: 2014-10-03 23:14:00.0 \| 2014-10-06 08:31:31 HD Request # 2 \| Using server: ttamp.sierracharts.com port 10149 \| 2014-10-06 08:31:31 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-06 08:31:31 Socket (2248) \| Connected. \| 2014-10-06 08:31:31 HD Request # 2 \| Sending historical data logon request message. \| 2014-10-06 08:31:31 Intraday data recording state for symbol ESZ4-CME is set to pending. \| 2014-10-06 08:31:32 Intraday data recording state for symbol TICK-NYSE is set to pending. \| 2014-10-06 08:31:32 Intraday data recording state for symbol EMDZ4-CME is set to pending. \| 2014-10-06 08:31:32 Intraday data recording state for symbol NQZ4-CME is set to pending. \| 2014-10-06 08:31:32 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: YMZ4-CBOT \| 2014-10-06 08:31:32 Socket (2248) \| Shutdown and closed. \| 2014-10-06 08:31:32 The network socket for historical data has been closed. \| 2014-10-06 08:31:32 HD Request # 2 \| Historical data for YMZ4-CBOT is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2014-10-06 08:31:33 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMZ4-CBOT \| 2014-10-06 08:31:33 HD Request # 2 \| Intraday download COMPLETE for YMZ4-CBOT. Completion time: 2s \| 2014-10-06 08:31:33 HD Request # 3 \| Downloading Intraday chart data for ESZ4-CME to the file ESZ4-CME.scid. Service: ttamp \| 2014-10-06 08:31:33 HD Request # 3 \| Download start Date-Time: 2014-10-03 23:14:00.0 \| 2014-10-06 08:31:34 HD Request # 3 \| Using server: ttamp.sierracharts.com port 10149 \| 2014-10-06 08:31:34 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-06 08:31:34 Socket (2236) \| Connected. \| 2014-10-06 08:31:34 HD Request # 3 \| Sending historical data logon request message. \| 2014-10-06 08:31:34 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: ESZ4-CME \| 2014-10-06 08:31:34 Socket (2236) \| Shutdown and closed. \| 2014-10-06 08:31:34 The network socket for historical data has been closed. \| 2014-10-06 08:31:34 HD Request # 3 \| Historical data for ESZ4-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2014-10-06 08:31:34 HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ4-CME \| 2014-10-06 08:31:34 HD Request # 3 \| Intraday download COMPLETE for ESZ4-CME. Completion time: 1s \| 2014-10-06 08:31:34 HD Request # 4 \| Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc \| 2014-10-06 08:31:34 HD Request # 4 \| Download start Date-Time: 2014-10-04 01:59:59.0 \| 2014-10-06 08:31:34 HD Request # 4 \| Using server: ds4.sierracharts.com port 10149 \| 2014-10-06 08:31:34 HD Request # 5 \| Downloading Historical Daily chart data for YMZ14. Starting date: 2014-10-02. Service: ttamp \| 2014-10-06 08:31:34 Historical data download counter reset. \| 2014-10-06 08:31:34 HD Request # 5 \| Requesting historical Daily data for YMZ14 starting at 2014-10-01 \| 2014-10-06 08:31:34 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-10-06 08:31:34 Socket (2424) \| Connected. \| 2014-10-06 08:31:34 HD Request # 4 \| Sending historical data logon request message. \| 2014-10-06 08:31:34 HD Request # 5 \| Receiving historical Daily data for YMZ14 starting at 2014-10-01 \| 2014-10-06 08:31:35 Writing historical Daily data for YMZ14 to the file YMZ14.dly \| 2014-10-06 08:31:35 HD Request # 5 \| Received 4 records from 2014-10-01 00:00:00 to 2014-10-06 00:00:00 (6.0 days) and wrote 3 records for YMZ14 \| 2014-10-06 08:31:35 HD Request # 5 \| Daily download COMPLETE for YMZ14. Completion time: 0s \| 2014-10-06 08:31:35 HD Request # 6 \| Downloading Historical Daily chart data for ESZ14. Starting date: 2014-10-02. Service: ttamp \| 2014-10-06 08:31:35 HD Request # 6 \| Requesting historical Daily data for ESZ14 starting at 2014-10-01 \| 2014-10-06 08:31:35 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2014-10-04 01:59:59. Record interval: 0. Symbol: TICK-NYSE \| 2014-10-06 08:31:35 HD Request # 4 \| Decompressing data. \| 2014-10-06 08:31:35 HD Request # 4 \| Receiving Intraday data for TICK-NYSE starting at 2014-10-04 01:59:59 \| 2014-10-06 08:31:35 Socket (2424) \| Shutdown and closed. \| 2014-10-06 08:31:35 The network socket for historical data has been closed. \| 2014-10-06 08:31:35 HD Request # 4 \| Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2014-10-06 08:31:36 HD Request # 4 \| Received 1 record from 2014-10-04 01:59:59 to 2014-10-04 01:59:59 (0.0 seconds) and wrote 0 records for TICK-NYSE \| 2014-10-06 08:31:36 HD Request # 4 \| Intraday download COMPLETE for TICK-NYSE. Completion time: 2s \| 2014-10-06 08:31:36 HD Request # 6 \| Receiving historical Daily data for ESZ14 starting at 2014-10-01 \| 2014-10-06 08:31:36 Writing historical Daily data for ESZ14 to the file ESZ14.dly \| 2014-10-06 08:31:36 HD Request # 6 \| Received 4 records from 2014-10-01 00:00:00 to 2014-10-06 00:00:00 (6.0 days) and wrote 3 records for ESZ14 \| 2014-10-06 08:31:36 HD Request # 6 \| Daily download COMPLETE for ESZ14. Completion time: 1s \| 2014-10-06 08:31:36 HD Request # 7 \| Downloading Intraday chart data for EMDZ4-CME to the file EMDZ4-CME.scid. Service: ttamp \| 2014-10-06 08:31:36 HD Request # 7 \| Download start Date-Time: 2014-10-03 23:13:00.0 \| 2014-10-06 08:31:36 HD Request # 7 \| Using server: ttamp.sierracharts.com port 10149 \| 2014-10-06 08:31:36 HD Request # 8 \| Downloading Historical Daily chart data for EWZ14. Starting date: 2014-10-02. Service: ttamp \| 2014-10-06 08:31:36 HD Request # 8 \| Requesting historical Daily data for EWZ14 starting at 2014-10-01 \| 2014-10-06 08:31:36 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-06 08:31:36 AMP/TTNet \| Connecting. \| 2014-10-06 08:31:36 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... \| 2014-10-06 08:31:36 Socket (2440) \| Connected. \| 2014-10-06 08:31:36 HD Request # 7 \| Sending historical data logon request message. \| 2014-10-06 08:31:36 HD Request # 8 \| Receiving historical Daily data for EWZ14 starting at 2014-10-01 \| 2014-10-06 08:31:36 Writing historical Daily data for EWZ14 to the file EWZ14.dly \| 2014-10-06 08:31:36 HD Request # 8 \| Received 4 records from 2014-10-01 00:00:00 to 2014-10-06 00:00:00 (6.0 days) and wrote 3 records for EWZ14 \| 2014-10-06 08:31:36 HD Request # 8 \| Daily download COMPLETE for EWZ14. Completion time: 0s \| 2014-10-06 08:31:36 TT FIX Data socket (2460) \| Connected. \| 2014-10-06 08:31:36 HD Request # 9 \| Downloading Historical Daily chart data for NQZ14. Starting date: 2014-10-02. Service: ttamp \| 2014-10-06 08:31:36 HD Request # 9 \| Requesting historical Daily data for NQZ14 starting at 2014-10-01 \| 2014-10-06 08:31:36 HD Request # 7 \| Requesting Intraday data. Start Date-Time: 2014-10-03 23:13:00. Record interval: 0. Symbol: EMDZ4-CME \| 2014-10-06 08:31:36 Socket (2440) \| Shutdown and closed. \| 2014-10-06 08:31:36 The network socket for historical data has been closed. \| 2014-10-06 08:31:36 HD Request # 9 \| Receiving historical Daily data for NQZ14 starting at 2014-10-01 \| 2014-10-06 08:31:36 Writing historical Daily data for NQZ14 to the file NQZ14.dly \| 2014-10-06 08:31:36 HD Request # 9 \| Received 4 records from 2014-10-01 00:00:00 to 2014-10-06 00:00:00 (6.0 days) and wrote 3 records for NQZ14 \| 2014-10-06 08:31:36 HD Request # 9 \| Daily download COMPLETE for NQZ14. Completion time: 0s \| 2014-10-06 08:31:36 HD Request # 7 \| Historical data for EMDZ4-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2014-10-06 08:31:36 HD Request # 7 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EMDZ4-CME \| 2014-10-06 08:31:36 HD Request # 7 \| Intraday download COMPLETE for EMDZ4-CME. Completion time: 0s \| 2014-10-06 08:31:36 HD Request # 10 \| Downloading Intraday chart data for NQZ4-CME to the file NQZ4-CME.scid. Service: ttamp \| 2014-10-06 08:31:36 HD Request # 10 \| Download start Date-Time: 2014-10-03 23:14:00.0 \| 2014-10-06 08:31:36 HD Request # 10 \| Using server: ttamp.sierracharts.com port 10149 \| 2014-10-06 08:31:36 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-06 08:31:36 Socket (2420) \| Connected. \| 2014-10-06 08:31:37 HD Request # 10 \| Sending historical data logon request message. \| 2014-10-06 08:31:37 TT FIX Data: Sending the Logon message. \| 2014-10-06 08:31:37 HD Request # 10 \| Requesting Intraday data. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: NQZ4-CME \| 2014-10-06 08:31:37 TT FIX Data: Received a Logout message. Text = Unable to login to FIX Adapter AMPNON1ORPR: TTUserSetup Error - AC88929 is not authorized to use FIX Adapter. Please contact your TT User Setup Administrator. \| 2014-10-06 08:31:37 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2014-10-06 08:31:37 TT FIX Data socket (2460) \| Shutdown and closed. \| 2014-10-06 08:31:37 TT FIX Data: Logged out and disconnected. \| 2014-10-06 08:31:37 Disconnected from TT FIX Price Feed session. \| 2014-10-06 08:31:37 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-10-06 08:31:37 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-10-06 08:31:37 AMP/TTNet \| Disconnected. \| 2014-10-06 08:31:37 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-10-06 08:31:37 HD Request # 10 \| Historical data for NQZ4-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2014-10-06 08:31:37 Socket (2420) \| Shutdown and closed. \| 2014-10-06 08:31:37 The network socket for historical data has been closed. \| 2014-10-06 08:31:37 HD Request # 10 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQZ4-CME \| 2014-10-06 08:31:37 HD Request # 10 \| Intraday download COMPLETE for NQZ4-CME. Completion time: 1s \| 2014-10-06 08:31:37 AMP/TTNet \| Connecting. \| 2014-10-06 08:31:42 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... \| 2014-10-06 08:31:42 TT FIX Data socket (2392) \| Connected. \| 2014-10-06 08:31:42 TT FIX Data: Sending the Logon message. \| 2014-10-06 08:31:42 TT FIX Data: Received a Logout message. Text = Unable to login to FIX Adapter AMPNON1ORPR: TTUserSetup Error - AC88929 is not authorized to use FIX Adapter. Please contact your TT User Setup Administrator. \| 2014-10-06 08:31:42 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2014-10-06 08:31:42 TT FIX Data socket (2392) \| Shutdown and closed. \| 2014-10-06 08:31:42 TT FIX Data: Logged out and disconnected. \| 2014-10-06 08:31:42 Disconnected from TT FIX Price Feed session. \| 2014-10-06 08:31:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-10-06 08:31:42 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-10-06 08:31:42 AMP/TTNet \| Disconnected. \| 2014-10-06 08:31:42 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-10-06 08:31:43 AMP/TTNet \| Connecting. \| 2014-10-06 08:31:48 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... \| 2014-10-06 08:31:48 TT FIX Data socket (2200) \| Connected. \| 2014-10-06 08:31:48 TT FIX Data: Sending the Logon message. \| 2014-10-06 08:31:48 TT FIX Data: Received a Logout message. Text = Unable to login to FIX Adapter AMPNON1ORPR: TTUserSetup Error - AC88929 is not authorized to use FIX Adapter. Please contact your TT User Setup Administrator. \| 2014-10-06 08:31:48 TT FIX Data: Sending a Logout message. Text = Received Logout message. \| 2014-10-06 08:31:48 TT FIX Data socket (2200) \| Shutdown and closed. \| 2014-10-06 08:31:48 TT FIX Data: Logged out and disconnected. \| 2014-10-06 08:31:48 Disconnected from TT FIX Price Feed session. \| 2014-10-06 08:31:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-10-06 08:31:48 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-10-06 08:31:48 AMP/TTNet \| Disconnected. \| 2014-10-06 08:31:48 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-10-06 08:31:48 Current selected Data/Trading service: Rithmic Trading \| 2014-10-06 08:31:49 Checking for new symbol settings for rim \| 2014-10-06 08:31:49 AMP/TTNet \| Disconnected. \| 2014-10-06 08:31:49 AsyncHTTP2 socket (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-10-06 08:31:49 AsyncHTTP2 socket (2200) \| Connected. \| 2014-10-06 08:31:49 Requesting symbol settings for rim. Overwrite = on. \| 2014-10-06 08:31:49 Symbol settings received. \| 2014-10-06 08:31:50 Processed received symbol settings \| 2014-10-06 08:31:50 Rithmic Trading \| Port for executable: 26817 \| 2014-10-06 08:31:52 Rithmic Trading \| Starting server: C:\SierraChart radek\Rim\DTCBridge.exe \| 2014-10-06 08:31:52 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 26817 \| 2014-10-06 08:31:54 Socket (2492) \| Connected. \| 2014-10-06 08:31:54 Rithmic Trading \| Connected to server. \| 2014-10-06 08:31:54 Rithmic Trading \| Sending logon request message. \| 2014-10-06 08:31:54 Rithmic Trading \| Starting the connection process to data and trading service. \| 2014-10-06 08:31:54 Rithmic Trading \| Logging is enabled. Log file: Rithmic.log \| 2014-10-06 08:31:54 Rithmic Trading \| Connecting to Rithmic 01 US server. \| 2014-10-06 08:31:54 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2014-10-06 08:31:57 Rithmic Trading \| Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2014-10-06 08:31:57 Rithmic Trading \| Server Alert: Trading System Connection Opened \| 2014-10-06 08:31:58 Rithmic Trading \| Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2014-10-06 08:31:58 Rithmic Trading \| Server Alert: PnL Connection Opened \| 2014-10-06 08:31:59 Rithmic Trading \| Server Alert: PnL Connection Login Complete. Result text: "ok" \| 2014-10-06 08:31:59 AsyncHTTP2 socket (2200) \| Closed. No error. \| 2014-10-06 08:32:00 AsyncHTTP2 socket (2200) \| Shutdown and closed. \| 2014-10-06 08:32:00 Rithmic Trading \| Server Alert: Intraday History Connection Opened \| 2014-10-06 08:32:00 Rithmic Trading \| Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2014-10-06 08:32:00 Rithmic Trading \| Server Info - Server Name: SC DTC Bridge. \| 2014-10-06 08:32:00 Rithmic Trading \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-06 08:32:00 Rithmic Trading \| Successfully connected. IB='Striker'. \| 2014-10-06 08:32:00 Rithmic Trading \| Trading is supported. \| 2014-10-06 08:32:00 Rithmic Trading \| Order cancel and replace is supported. \| 2014-10-06 08:32:00 Rithmic Trading \| Starting real-time market data updates for: NQZ4-CME. ID: 1 \| 2014-10-06 08:32:01 Intraday data recording state for symbol NQZ4-CME is set to pending. \| 2014-10-06 08:32:01 HD Request # 11 \| Downloading Intraday chart data for NQZ4-CME to the file NQZ4-CME.scid. Service: rim \| 2014-10-06 08:32:01 HD Request # 11 \| Download start Date-Time: 2014-10-03 23:14:00.0 \| 2014-10-06 08:32:01 HD Request # 11 \| Sending historical data request. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: NQZ4-CME \| 2014-10-06 08:32:01 Rithmic Trading \| Starting real-time market data updates for: YMZ4-CBOT. ID: 2 \| 2014-10-06 08:32:01 Intraday data recording state for symbol YMZ4-CBOT is set to pending. \| 2014-10-06 08:32:01 Rithmic Trading \| Requesting historical Minute data. \| 2014-10-06 08:32:01 Rithmic Trading \| Starting real-time market data updates for: EMDZ4-CME. ID: 3 \| 2014-10-06 08:32:01 Intraday data recording state for symbol EMDZ4-CME is set to pending. \| 2014-10-06 08:32:01 Rithmic Trading \| Starting real-time market data updates for: ESZ4-CME. ID: 4 \| 2014-10-06 08:32:01 Intraday data recording state for symbol ESZ4-CME is set to pending. \| 2014-10-06 08:32:03 HD Request # 11 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQZ4-CME \| 2014-10-06 08:32:04 HD Request # 11 \| Intraday download COMPLETE for NQZ4-CME. Completion time: 3s \| 2014-10-06 08:32:04 Real-time Intraday chart data file updates started for NQZ4-CME \| 2014-10-06 08:32:04 HD Request # 12 \| Downloading Intraday chart data for YMZ4-CBOT to the file YMZ4-CBOT.scid. Service: rim \| 2014-10-06 08:32:05 HD Request # 12 \| Download start Date-Time: 2014-10-03 23:14:00.0 \| 2014-10-06 08:32:05 HD Request # 12 \| Sending historical data request. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: YMZ4-CBOT \| 2014-10-06 08:32:05 Rithmic Trading \| Requesting historical Minute data. \| 2014-10-06 08:32:05 SC Market Stats \| Starting real-time market data updates for: TICK-NYSE. ID: 5 \| 2014-10-06 08:32:05 SC Market Stats \| Connecting to the server ds3.sierracharts.com. Port 443 \| 2014-10-06 08:32:05 Intraday data recording state for symbol TICK-NYSE is set to pending. \| 2014-10-06 08:32:05 HD Request # 13 \| Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc \| 2014-10-06 08:32:05 HD Request # 13 \| Download start Date-Time: 2014-10-04 01:59:59.0 \| 2014-10-06 08:32:05 HD Request # 13 \| Using server: ds5.sierracharts.com port 10149 \| 2014-10-06 08:32:05 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-06 08:32:05 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-06 08:32:05 HD Request # 12 \| Receiving Intraday data for YMZ4-CBOT starting at 2014-10-03 23:13:00 \| 2014-10-06 08:32:05 HD Request # 12 \| Timestamp of first Intraday data file record written: 2014-10-06 00:00:00 \| 2014-10-06 08:32:05 Socket (2440) \| Connected. \| 2014-10-06 08:32:05 SC Market Stats \| Connected to server. \| 2014-10-06 08:32:05 SC Market Stats \| Sending logon request message. \| 2014-10-06 08:32:05 Socket (2116) \| Connected. \| 2014-10-06 08:32:05 HD Request # 13 \| Sending historical data logon request message. \| 2014-10-06 08:32:05 HD Request # 12 \| Received 408 records from 2014-10-03 23:13:00 to 2014-10-06 08:31:00 (2.4 days) and wrote 405 records for YMZ4-CBOT \| 2014-10-06 08:32:05 HD Request # 12 \| Intraday download COMPLETE for YMZ4-CBOT. Completion time: 0s \| 2014-10-06 08:32:05 Real-time Intraday chart data file updates started for YMZ4-CBOT \| 2014-10-06 08:32:05 HD Request # 14 \| Downloading Intraday chart data for EMDZ4-CME to the file EMDZ4-CME.scid. Service: rim \| 2014-10-06 08:32:05 HD Request # 14 \| Download start Date-Time: 2014-10-03 23:13:00.0 \| 2014-10-06 08:32:05 HD Request # 14 \| Sending historical data request. Start Date-Time: 2014-10-03 23:13:00. Record interval: 0. Symbol: EMDZ4-CME \| 2014-10-06 08:32:05 Rithmic Trading \| Requesting historical Minute data. \| 2014-10-06 08:32:05 HD Request # 13 \| Requesting Intraday data. Start Date-Time: 2014-10-04 01:59:59. Record interval: 0. Symbol: TICK-NYSE \| 2014-10-06 08:32:06 HD Request # 13 \| Decompressing data. \| 2014-10-06 08:32:06 HD Request # 13 \| Receiving Intraday data for TICK-NYSE starting at 2014-10-04 01:59:59 \| 2014-10-06 08:32:06 Socket (2116) \| Shutdown and closed. \| 2014-10-06 08:32:06 The network socket for historical data has been closed. \| 2014-10-06 08:32:06 HD Request # 14 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EMDZ4-CME \| 2014-10-06 08:32:07 HD Request # 14 \| Intraday download COMPLETE for EMDZ4-CME. Completion time: 2s \| 2014-10-06 08:32:07 Real-time Intraday chart data file updates started for EMDZ4-CME \| 2014-10-06 08:32:07 SC Market Stats \| Server Info - Server Name: . \| 2014-10-06 08:32:07 SC Market Stats \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-06 08:32:07 SC Market Stats \| Successfully connected. \| 2014-10-06 08:32:07 SC Market Stats \| Restarting real-time data updates for symbol: TICK-NYSE \| 2014-10-06 08:32:07 HD Request # 13 \| Received 1 record from 2014-10-04 01:59:59 to 2014-10-04 01:59:59 (0.0 seconds) and wrote 0 records for TICK-NYSE \| 2014-10-06 08:32:07 HD Request # 13 \| Intraday download COMPLETE for TICK-NYSE. Completion time: 2s \| 2014-10-06 08:32:07 Real-time Intraday chart data file updates started for TICK-NYSE \| 2014-10-06 08:32:07 HD Request # 15 \| Downloading Intraday chart data for ESZ4-CME to the file ESZ4-CME.scid. Service: rim \| 2014-10-06 08:32:09 HD Request # 15 \| Download start Date-Time: 2014-10-03 23:14:00.0 \| 2014-10-06 08:32:09 HD Request # 15 \| Sending historical data request. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: ESZ4-CME \| 2014-10-06 08:32:09 Rithmic Trading \| Requesting historical Minute data. \| 2014-10-06 08:32:09 HD Request # 15 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ4-CME \| 2014-10-06 08:32:09 HD Request # 15 \| Receiving Intraday data for ESZ4-CME starting at 2014-10-06 08:32:05 \| 2014-10-06 08:32:09 HD Request # 15 \| Timestamp of first Intraday data file record written: 2014-10-06 08:32:05 \| 2014-10-06 08:32:09 Added 14 Time and Sales records to Intraday data file for ESZ4-CME after download. \| 2014-10-06 08:32:09 HD Request # 15 \| Intraday download COMPLETE for ESZ4-CME. Completion time: 2s \| 2014-10-06 08:32:11 Real-time Intraday chart data file updates started for ESZ4-CME \| 2014-10-06 08:32:11 Rithmic Trading \| Requesting Trade Positions data. \| 2014-10-06 08:32:12 Requesting market depth updates for: NQZ4-CME if supported. \| 2014-10-06 08:32:12 Requesting market depth updates for: YMZ4-CBOT if supported. \| 2014-10-06 08:32:12 Uploaded an image to the server. Request ID: 1 \| 2014-10-06 08:40:07 The above has been sent to support. \| 2014-10-06 08:41:55 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart radek\Data\MessageLogAnalysis.htm \| 2014-10-06 08:41:57 Date Time Of Last Edit: 2014-10-06 11:59:11


LOG PROBLÉM NEDĚLE.1.jpg / V - Attached On 2014-10-06 06:44:59 UTC - Size: 97.42 KB - 341 views

[2014-10-06 07:31:40] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Are you still having a problem? Based upon the image of the Message Log that you posted, there is a server problem on the Rithmic side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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