Support Board
Date/Time: Wed, 03 Sep 2025 12:22:40 +0000
Chart Reloading
View Count: 130
| [2025-06-23 23:06:38] |
| User558380 - Posts: 45 |
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Hi. I usually have just 1 chartbook open and it contains 23 charts. If I walk away for a short period of time (even less than 30 minutes) and come back, the chart I was working on is still on my screen but as soon as I use my mouse to click on it, scroll etc., the chart clears and starts the reload process all over again. Is it possible I have a setting somewhere that says to reload when inactive for a certain number of minutes? Thanks.
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| [2025-06-24 13:28:59] |
| Sierra_Chart Engineering - Posts: 20800 |
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This does not make sense why this would happen. Check the Window >> Message Log to see if there is any indication why this is happening. It makes no sense to us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-24 15:56:03] |
| John - SC Support - Posts: 41587 |
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If your computer is going to "sleep" or "hibernate" modes while you are away, or if the screen saver is setup to pause applications, then this means that Sierra Chart would be missing data from that time which then needs to be downloaded and the chart reloaded.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-24 20:24:20] |
| User558380 - Posts: 45 |
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Thanks, John. I’ll check the settings on my computer and will get back with you if the problems continue.
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