Support Board
Date/Time: Tue, 24 Jun 2025 09:38:25 +0000
I got triple charge on my account
View Count: 63
| [2025-06-22 01:30:24] |
| Danitrades - Posts: 1 |
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I got triple charge on my account
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| [2025-06-22 12:49:17] |
| Sierra_Chart Engineering - Posts: 19990 |
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We will be looking this over and correcting any billing issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-23 15:15:08] |
| John - SC Support - Posts: 40583 |
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You did add $36.00 3 times to your account. One of these was used to activate the package you have, therefore you currently have $72.00 in your Services Surplus. It looked like this occurred while you were trying to setup the automatic payments, as you must have selected the option for "Pay and Setup Automatic Payments" instead of the option to just setup the automatic payments. Keep in mind that you originally activated Package 5 and then changed to Package 11. Package 11 costs $46.00 per month. Your next renewal date is August 1, 2025. You do have the automatic payments setup as well, so if you do not have enough funds in your account about 2 weeks prior to the renewal, your card will be charged at that time. Let us know how much of the $72.00 you want us to refund and we will take care of it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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