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Date/Time: Wed, 01 Apr 2020 22:51:29 +0000



DAX Chart not updating today.

[2014-10-03 09:03:19]
User77254 - Posts: 2 | Ending Date: 2015-04-11 [Expired]
Hello,
I have two chartbooks using the included FXCM data feed.
The DOW has opened OK but the DAX has opened but with no data for today.(The Eurostock within the same chartbook has updated)
I have disconnected and reconnected several times.
Thanks.
Message log herewith:
Software version: 1173 | 2014-10-03 08:56:03
Usage end date: 2014-10-26 | 2014-10-03 08:56:03
Enabled for: Advanced Features. | 2014-10-03 08:56:03
Enabled for: Advanced Features 2. | 2014-10-03 08:56:03
Enabled for: Sierra Chart Historical Data Service. | 2014-10-03 08:56:03
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-10-03 08:56:03
Active service: SC Forex Data (FXCM) | 2014-10-03 08:56:03
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2014-10-03 08:56:03
2014-10-03 08:56:03 Local computer clock time | 2014-10-03 08:56:03
2014-10-03 07:56:03 GMT time | 2014-10-03 08:56:03
2014-10-03 08:56:03 Time zone adjusted time | 2014-10-03 08:56:03
Time difference to server time: 1 seconds. | 2014-10-03 08:56:03
Program path: C:\SierraChart\ | 2014-10-03 08:56:03
Data Files path: C:\SierraChart\Data\ | 2014-10-03 08:56:03
OS Version Number: 6.2 | 2014-10-03 08:56:03

Checking for new symbol settings for fxcm | 2014-10-03 08:56:03
AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-10-03 08:56:03
AsyncHTTP2 socket (1204) | Connected. | 2014-10-03 08:56:03
Symbol settings are up-to-date for fxcm | 2014-10-03 08:56:03

SC Forex Data (FXCM) | Connecting to the server ds3.sierracharts.com. Port 443 | 2014-10-03 08:56:08
Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-03 08:56:08
Socket (1820) | Connected. | 2014-10-03 08:56:08
SC Forex Data (FXCM) | Connected to server. | 2014-10-03 08:56:08
SC Forex Data (FXCM) | Sending logon request message. | 2014-10-03 08:56:08
SC Forex Data (FXCM) | Server Info - Server Name: . | 2014-10-03 08:56:09
SC Forex Data (FXCM) | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-03 08:56:09
SC Forex Data (FXCM) | Successfully connected. | 2014-10-03 08:56:09
SC Forex Data (FXCM) | Starting real-time market data updates for: US30. ID: 1 | 2014-10-03 08:56:09
AsyncHTTP2 socket (1204) | Closed. No error. | 2014-10-03 08:56:13
AsyncHTTP2 socket (1204) | Shutdown and closed. | 2014-10-03 08:56:13
SC Forex Data (FXCM) | Starting real-time market data updates for: GER30. ID: 2 | 2014-10-03 08:56:19
Intraday data recording state for symbol GER30 is set to pending. | 2014-10-03 08:56:19
HD Request # 2 | Downloading Intraday chart data for GER30 to the file GER30.scid. Service: fxcm | 2014-10-03 08:56:19
HD Request # 2 | Download start Date-Time: 2014-10-02 20:59:55.0 | 2014-10-03 08:56:19
HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2014-10-03 08:56:19
Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-10-03 08:56:19
SC Forex Data (FXCM) | Starting real-time market data updates for: EUSTX50. ID: 3 | 2014-10-03 08:56:20
Intraday data recording state for symbol EUSTX50 is set to pending. | 2014-10-03 08:56:20
Socket (1848) | Connected. | 2014-10-03 08:56:20
HD Request # 2 | Sending historical data logon request message. | 2014-10-03 08:56:20
HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-10-02 20:59:55. Record interval: 0. Symbol: GER30 | 2014-10-03 08:56:20
HD Request # 2 | Decompressing data. | 2014-10-03 08:56:20
HD Request # 2 | Receiving Intraday data for GER30 starting at 2014-10-02 20:59:55 | 2014-10-03 08:56:20
Socket (1848) | Shutdown and closed. | 2014-10-03 08:56:20
The network socket for historical data has been closed. | 2014-10-03 08:56:20
HD Request # 2 | Received 2 records from 2014-10-02 20:59:55 to 2014-10-02 20:59:55 (0.0 seconds) and wrote 0 records for GER30 | 2014-10-03 08:56:20
HD Request # 2 | Intraday download COMPLETE for GER30. Completion time: 0s | 2014-10-03 08:56:20
Real-time Intraday chart data file updates started for GER30 | 2014-10-03 08:56:20

HD Request # 3 | Downloading Intraday chart data for EUSTX50 to the file EUSTX50.scid. Service: fxcm | 2014-10-03 08:56:20
HD Request # 3 | Download start Date-Time: 2014-10-03 08:55:16.0 | 2014-10-03 08:56:20
HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2014-10-03 08:56:20
Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-10-03 08:56:20
Socket (1884) | Connected. | 2014-10-03 08:56:20
HD Request # 3 | Sending historical data logon request message. | 2014-10-03 08:56:20
HD Request # 3 | Requesting Intraday data. Start Date-Time: 2014-10-03 08:55:16. Record interval: 0. Symbol: EUSTX50 | 2014-10-03 08:56:21
HD Request # 3 | Decompressing data. | 2014-10-03 08:56:21
HD Request # 3 | Receiving Intraday data for EUSTX50 starting at 2014-10-03 08:55:16 | 2014-10-03 08:56:21
HD Request # 3 | Timestamp of first Intraday data file record written: 2014-10-03 08:55:56 | 2014-10-03 08:56:21
Socket (1884) | Shutdown and closed. | 2014-10-03 08:56:21
The network socket for historical data has been closed. | 2014-10-03 08:56:21
HD Request # 3 | Received 3 records from 2014-10-03 08:55:16 to 2014-10-03 08:55:59 (43.0 seconds) and wrote 2 records for EUSTX50 | 2014-10-03 08:56:21
HD Request # 3 | Intraday download COMPLETE for EUSTX50. Completion time: 1s | 2014-10-03 08:56:21
Real-time Intraday chart data file updates started for EUSTX50 | 2014-10-03 08:56:21

Intraday data recording state for symbol US30 is set to pending. | 2014-10-03 08:56:51
HD Request # 4 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2014-10-03 08:56:51
HD Request # 4 | Download start Date-Time: 2014-10-03 08:55:48.0 | 2014-10-03 08:56:51
HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2014-10-03 08:56:51
Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-03 08:56:51
SC Forex Data (FXCM) | Starting real-time market data updates for: EURUSD. ID: 4 | 2014-10-03 08:56:51
Socket (1892) | Connected. | 2014-10-03 08:56:51
HD Request # 4 | Sending historical data logon request message. | 2014-10-03 08:56:51
Intraday data recording state for symbol EURUSD is set to pending. | 2014-10-03 08:56:51
SC Forex Data (FXCM) | Starting real-time market data updates for: GBPUSD. ID: 5 | 2014-10-03 08:56:51
Intraday data recording state for symbol GBPUSD is set to pending. | 2014-10-03 08:56:51
HD Request # 4 | Requesting Intraday data. Start Date-Time: 2014-10-03 08:55:48. Record interval: 0. Symbol: US30 | 2014-10-03 08:56:52
HD Request # 4 | Decompressing data. | 2014-10-03 08:56:52
HD Request # 4 | Receiving Intraday data for US30 starting at 2014-10-03 08:55:48 | 2014-10-03 08:56:52
HD Request # 4 | Timestamp of first Intraday data file record written: 2014-10-03 08:55:55 | 2014-10-03 08:56:52
Socket (1892) | Shutdown and closed. | 2014-10-03 08:56:52
The network socket for historical data has been closed. | 2014-10-03 08:56:52
HD Request # 4 | Received 8 records from 2014-10-03 08:55:48 to 2014-10-03 08:56:50 (62.0 seconds) and wrote 7 records for US30 | 2014-10-03 08:56:53
HD Request # 4 | Intraday download COMPLETE for US30. Completion time: 2s | 2014-10-03 08:56:53
Real-time Intraday chart data file updates started for US30 | 2014-10-03 08:56:53

HD Request # 5 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2014-10-03 08:56:53
HD Request # 5 | Download start Date-Time: 2014-10-03 08:55:50.0 | 2014-10-03 08:56:53
HD Request # 5 | Using server: ds5.sierracharts.com port 10149 | 2014-10-03 08:56:53
Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-10-03 08:56:53
Socket (1916) | Connected. | 2014-10-03 08:56:53
HD Request # 5 | Sending historical data logon request message. | 2014-10-03 08:56:53
HD Request # 5 | Requesting Intraday data. Start Date-Time: 2014-10-03 08:55:50. Record interval: 0. Symbol: EURUSD | 2014-10-03 08:56:53
HD Request # 5 | Decompressing data. | 2014-10-03 08:56:53
HD Request # 5 | Receiving Intraday data for EURUSD starting at 2014-10-03 08:55:50 | 2014-10-03 08:56:53
HD Request # 5 | Timestamp of first Intraday data file record written: 2014-10-03 08:56:00 | 2014-10-03 08:56:53
Socket (1916) | Shutdown and closed. | 2014-10-03 08:56:53
The network socket for historical data has been closed. | 2014-10-03 08:56:53
HD Request # 5 | Received 46 records from 2014-10-03 08:55:50 to 2014-10-03 08:56:52 (62.0 seconds) and wrote 45 records for EURUSD | 2014-10-03 08:56:53
HD Request # 5 | Intraday download COMPLETE for EURUSD. Completion time: 1s | 2014-10-03 08:56:54
Real-time Intraday chart data file updates started for EURUSD | 2014-10-03 08:56:54

HD Request # 6 | Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: fxcm | 2014-10-03 08:56:54
HD Request # 6 | Download start Date-Time: 2014-10-03 08:55:54.0 | 2014-10-03 08:56:54
HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2014-10-03 08:56:54
Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-10-03 08:56:54
Socket (1916) | Connected. | 2014-10-03 08:56:54
HD Request # 6 | Sending historical data logon request message. | 2014-10-03 08:56:54
HD Request # 6 | Requesting Intraday data. Start Date-Time: 2014-10-03 08:55:54. Record interval: 0. Symbol: GBPUSD | 2014-10-03 08:56:54
HD Request # 6 | Decompressing data. | 2014-10-03 08:56:54
HD Request # 6 | Receiving Intraday data for GBPUSD starting at 2014-10-03 08:55:54 | 2014-10-03 08:56:54
HD Request # 6 | Timestamp of first Intraday data file record written: 2014-10-03 08:55:55 | 2014-10-03 08:56:54
Socket (1916) | Shutdown and closed. | 2014-10-03 08:56:54
The network socket for historical data has been closed. | 2014-10-03 08:56:54
HD Request # 6 | Received 139 records from 2014-10-03 08:55:54 to 2014-10-03 08:56:52 (58.0 seconds) and wrote 138 records for GBPUSD | 2014-10-03 08:56:54
HD Request # 6 | Intraday download COMPLETE for GBPUSD. Completion time: 0s | 2014-10-03 08:56:54
Real-time Intraday chart data file updates started for GBPUSD | 2014-10-03 08:56:54

LoadIntradayData: Load canceled. | 2014-10-03 08:58:26
Restarting the loading process. | 2014-10-03 08:58:26
File >> Disconnect selected. | 2014-10-03 09:27:17
Socket (1820) | Shutdown and closed. | 2014-10-03 09:27:17
SC Forex Data (FXCM) | Disconnected from the server. | 2014-10-03 09:27:17

SC Forex Data (FXCM) | Connecting to the server ds3.sierracharts.com. Port 443 | 2014-10-03 09:27:26
Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-03 09:27:26
Socket (396) | Connected. | 2014-10-03 09:27:26
SC Forex Data (FXCM) | Connected to server. | 2014-10-03 09:27:26
SC Forex Data (FXCM) | Sending logon request message. | 2014-10-03 09:27:26
SC Forex Data (FXCM) | Server Info - Server Name: . | 2014-10-03 09:27:26
SC Forex Data (FXCM) | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-03 09:27:26
SC Forex Data (FXCM) | Successfully connected. | 2014-10-03 09:27:26
SC Forex Data (FXCM) | Starting real-time market data updates for: US30. ID: 1 | 2014-10-03 09:27:26
SC Forex Data (FXCM) | Starting real-time market data updates for: GER30. ID: 2 | 2014-10-03 09:27:26
Intraday data recording state for symbol GER30 is set to pending. | 2014-10-03 09:27:26
HD Request # 7 | Downloading Intraday chart data for GER30 to the file GER30.scid. Service: fxcm | 2014-10-03 09:27:26
HD Request # 7 | Download start Date-Time: 2014-10-02 20:59:55.0 | 2014-10-03 09:27:26
HD Request # 7 | Using server: ds5.sierracharts.com port 10149 | 2014-10-03 09:27:26
Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-10-03 09:27:26
SC Forex Data (FXCM) | Starting real-time market data updates for: EURUSD. ID: 3 | 2014-10-03 09:27:26
Intraday data recording state for symbol EURUSD is set to pending. | 2014-10-03 09:27:26
Intraday data recording state for symbol US30 is set to pending. | 2014-10-03 09:27:26
SC Forex Data (FXCM) | Starting real-time market data updates for: GBPUSD. ID: 4 | 2014-10-03 09:27:26
Intraday data recording state for symbol GBPUSD is set to pending. | 2014-10-03 09:27:26
Socket (1820) | Connected. | 2014-10-03 09:27:26
HD Request # 7 | Sending historical data logon request message. | 2014-10-03 09:27:26
SC Forex Data (FXCM) | Starting real-time market data updates for: EUSTX50. ID: 5 | 2014-10-03 09:27:26
Intraday data recording state for symbol EUSTX50 is set to pending. | 2014-10-03 09:27:26
HD Request # 7 | Requesting Intraday data. Start Date-Time: 2014-10-02 20:59:55. Record interval: 0. Symbol: GER30 | 2014-10-03 09:27:26
HD Request # 7 | Decompressing data. | 2014-10-03 09:27:26
HD Request # 7 | Receiving Intraday data for GER30 starting at 2014-10-02 20:59:55 | 2014-10-03 09:27:26
Socket (1820) | Shutdown and closed. | 2014-10-03 09:27:26
The network socket for historical data has been closed. | 2014-10-03 09:27:26
HD Request # 7 | Received 2 records from 2014-10-02 20:59:55 to 2014-10-02 20:59:55 (0.0 seconds) and wrote 0 records for GER30 | 2014-10-03 09:27:26
HD Request # 7 | Intraday download COMPLETE for GER30. Completion time: 0s | 2014-10-03 09:27:27
Real-time Intraday chart data file updates started for GER30 | 2014-10-03 09:27:27

HD Request # 8 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2014-10-03 09:27:27
HD Request # 8 | Download start Date-Time: 2014-10-03 09:27:10.0 | 2014-10-03 09:27:27
HD Request # 8 | Using server: ds4.sierracharts.com port 10149 | 2014-10-03 09:27:27
Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-10-03 09:27:27
Socket (756) | Connected. | 2014-10-03 09:27:27
HD Request # 8 | Sending historical data logon request message. | 2014-10-03 09:27:27
HD Request # 8 | Requesting Intraday data. Start Date-Time: 2014-10-03 09:27:10. Record interval: 0. Symbol: EURUSD | 2014-10-03 09:27:27
HD Request # 8 | Decompressing data. | 2014-10-03 09:27:27
HD Request # 8 | Receiving Intraday data for EURUSD starting at 2014-10-03 09:27:10 | 2014-10-03 09:27:27
HD Request # 8 | Timestamp of first Intraday data file record written: 2014-10-03 09:27:17 | 2014-10-03 09:27:27
Socket (756) | Shutdown and closed. | 2014-10-03 09:27:27
The network socket for historical data has been closed. | 2014-10-03 09:27:27
HD Request # 8 | Received 18 records from 2014-10-03 09:27:10 to 2014-10-03 09:27:25 (15.0 seconds) and wrote 15 records for EURUSD | 2014-10-03 09:27:27
HD Request # 8 | Intraday download COMPLETE for EURUSD. Completion time: 0s | 2014-10-03 09:27:27
Real-time Intraday chart data file updates started for EURUSD | 2014-10-03 09:27:27

HD Request # 9 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2014-10-03 09:27:27
HD Request # 9 | Download start Date-Time: 2014-10-03 09:27:07.0 | 2014-10-03 09:27:27
HD Request # 9 | Using server: ds3.sierracharts.com port 10149 | 2014-10-03 09:27:27
Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-03 09:27:27
Socket (1820) | Connected. | 2014-10-03 09:27:27
HD Request # 9 | Sending historical data logon request message. | 2014-10-03 09:27:27
HD Request # 9 | Requesting Intraday data. Start Date-Time: 2014-10-03 09:27:07. Record interval: 0. Symbol: US30 | 2014-10-03 09:27:27
HD Request # 9 | Decompressing data. | 2014-10-03 09:27:27
HD Request # 9 | Receiving Intraday data for US30 starting at 2014-10-03 09:27:07 | 2014-10-03 09:27:27
Socket (1820) | Shutdown and closed. | 2014-10-03 09:27:27
The network socket for historical data has been closed. | 2014-10-03 09:27:27
HD Request # 9 | Received 1 record from 2014-10-03 09:27:07 to 2014-10-03 09:27:07 (0.0 seconds) and wrote 0 records for US30 | 2014-10-03 09:27:27
HD Request # 9 | Intraday download COMPLETE for US30. Completion time: 0s | 2014-10-03 09:27:27
Real-time Intraday chart data file updates started for US30 | 2014-10-03 09:27:27

HD Request # 10 | Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: fxcm | 2014-10-03 09:27:27
HD Request # 10 | Download start Date-Time: 2014-10-03 09:27:15.0 | 2014-10-03 09:27:27
HD Request # 10 | Using server: ds5.sierracharts.com port 10149 | 2014-10-03 09:27:27
Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-10-03 09:27:27
Socket (756) | Connected. | 2014-10-03 09:27:27
HD Request # 10 | Sending historical data logon request message. | 2014-10-03 09:27:27
HD Request # 10 | Requesting Intraday data. Start Date-Time: 2014-10-03 09:27:15. Record interval: 0. Symbol: GBPUSD | 2014-10-03 09:27:27
HD Request # 10 | Decompressing data. | 2014-10-03 09:27:27
HD Request # 10 | Receiving Intraday data for GBPUSD starting at 2014-10-03 09:27:15 | 2014-10-03 09:27:27
HD Request # 10 | Timestamp of first Intraday data file record written: 2014-10-03 09:27:17 | 2014-10-03 09:27:27
Socket (756) | Shutdown and closed. | 2014-10-03 09:27:27
The network socket for historical data has been closed. | 2014-10-03 09:27:27
HD Request # 10 | Received 19 records from 2014-10-03 09:27:15 to 2014-10-03 09:27:25 (10.0 seconds) and wrote 18 records for GBPUSD | 2014-10-03 09:27:27
Added 1 Time and Sales records to Intraday data file for GBPUSD after download. | 2014-10-03 09:27:28
HD Request # 10 | Intraday download COMPLETE for GBPUSD. Completion time: 1s | 2014-10-03 09:27:28
Real-time Intraday chart data file updates started for GBPUSD | 2014-10-03 09:27:28

HD Request # 11 | Downloading Intraday chart data for EUSTX50 to the file EUSTX50.scid. Service: fxcm | 2014-10-03 09:27:28
HD Request # 11 | Download start Date-Time: 2014-10-03 09:24:13.0 | 2014-10-03 09:27:28
HD Request # 11 | Using server: ds4.sierracharts.com port 10149 | 2014-10-03 09:27:28
Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-10-03 09:27:28
Socket (972) | Connected. | 2014-10-03 09:27:28
HD Request # 11 | Sending historical data logon request message. | 2014-10-03 09:27:28
HD Request # 11 | Requesting Intraday data. Start Date-Time: 2014-10-03 09:24:13. Record interval: 0. Symbol: EUSTX50 | 2014-10-03 09:27:28
HD Request # 11 | Decompressing data. | 2014-10-03 09:27:28
HD Request # 11 | Receiving Intraday data for EUSTX50 starting at 2014-10-03 09:24:13 | 2014-10-03 09:27:28
Socket (972) | Shutdown and closed. | 2014-10-03 09:27:28
The network socket for historical data has been closed. | 2014-10-03 09:27:28
HD Request # 11 | Received 1 record from 2014-10-03 09:24:13 to 2014-10-03 09:24:13 (0.0 seconds) and wrote 0 records for EUSTX50 | 2014-10-03 09:27:28
HD Request # 11 | Intraday download COMPLETE for EUSTX50. Completion time: 0s | 2014-10-03 09:27:28
Real-time Intraday chart data file updates started for EUSTX50 | 2014-10-03 09:27:28


[2014-10-03 09:14:12]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
Refer to:
https://www.eurexchange.com/exchange-en/resources/circulars/910640/
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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