Support Board
Date/Time: Sun, 15 Jun 2025 07:23:46 +0000
Placing an Order
View Count: 240
| [2025-06-02 09:43:48] |
| User925417 - Posts: 29 |
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Hi, would someone assist me whats going on with placing an order. for example, if i place buy order and the price goes in my favor instead of getting positive points, its completely opposite (-negative) and vice versa. And the price actually moving when i place an order. was not in a accurate price.thanks |
| [2025-06-02 14:20:00] |
| Sierra_Chart Engineering - Posts: 19916 |
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We need to know where you are seeing the opposite profit or loss value? What specific field of data in Sierra Chart do you see this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-02 14:20:06
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| [2025-06-04 09:33:45] |
| User925417 - Posts: 29 |
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hi Sir, it is where you click buy market sell market etc chart. and when i place order, it is not accurate price for example i place order at 5990 then it will start at 5994.it jumped few points.then i will start negative points. |
| [2025-06-04 09:39:36] |
| User925417 - Posts: 29 |
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this screenshot. https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=121680 placed my order buy market clicked at 5990 it jumped few points.if you can see i started negative but the price went up.
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 Screenshot (875).png / V - Attached On 2025-06-04 09:38:35 UTC - Size: 336.85 KB - 73 views |
| [2025-06-04 10:05:26] |
| User925417 - Posts: 29 |
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placed order at 5990 but it started at 5993 so that made me negative points right away. the Daily Profit/Loss got -.63 already.
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| [2025-06-04 10:27:53] |
| User925417 - Posts: 29 |
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did try once again. buy market clicked at 5994 but it started negative again at 5990 but then the price went up so it should be positive at 5997 so 3pts. But when i exited to get profit my capital decreases.
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| [2025-06-04 14:20:58] |
| John - SC Support - Posts: 40422 |
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You do not have any exchanges active, therefore what you are seeing in the charts is 10 minutes and 10 seconds delayed. The exchange that you had active in May did not renew on June 1, 2025 due to insufficient funds in your account at that time. You can add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop And you can activate the exchange(s) you want for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-05 09:44:00] |
| User925417 - Posts: 29 |
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hi, just did pay for it and now activate exchanges.may i ask which one is it there are few activate buttons here |
| [2025-06-05 13:03:06] |
| Sierra_Chart Engineering - Posts: 19916 |
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What symbols do you need real-time data for? And do you need market depth data?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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