Support Board
Date/Time: Tue, 26 Aug 2025 16:25:51 +0000
URGENT - PAYMENT MADE BUT NOT REFLECTING
View Count: 331
| [2025-05-30 21:52:27] |
| User872278 - Posts: 2 |
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Dear Sierra Charts management, I just made a payment of $36 from my card via the stripe option so that i could get the package 5. I have been debited, yet it has not reflected on my sierra portal up till now. Please kindly help me out. I would be anticipating your quick response to this urgent matter |
| [2025-05-31 00:01:06] |
| Sierra_Chart Engineering - Posts: 20739 |
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We are checking on this now for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-31 00:24:40] |
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We can see that the payment has gotten through.
Sierra Chart Support |
| [2025-05-31 12:09:44] |
| User213840 - Posts: 3 |
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I also made a payment yesterday and my account control panel still says usage expiring in 5 days. My credit card shows the charge. Can I get some assistance too? Thanks.
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| [2025-05-31 18:49:20] |
| Sierra_Chart Engineering - Posts: 20739 |
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Your Services Balance is 213.55, and the renewal will occur in 4 days. So you are all set.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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