Support Board
Date/Time: Sun, 15 Jun 2025 07:16:47 +0000
Recover parts of Data Folder data deleted
View Count: 221
| [2025-05-27 14:54:40] |
| User368639 - Posts: 51 |
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Friday, I deleted the Data folder. I had an external hard drive plugged in and clicked on the wrong thing, including the Confirmation. Sometimes I can be the Village Idiot. I worked hours over the weekend searching the Support Board, trying to follow your instructions, all to no avail. Saturday morning, I rebooted and A Data Folder showed up and I have this screen with the Tool bar and Global Data trade services intact and working. https://app.screencast.com/37J6bnaAlr0eg You will notice all text fields are "greyed out". But I have no chartbooks in the chartbook folder. Please assist. Thank you. |
| [2025-05-27 17:20:03] |
| John - SC Support - Posts: 40422 |
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We responded to this in another thread you opened on the topic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-27 18:24:14] |
| User368639 - Posts: 51 |
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Hi John, Yes, living in Italy, I did not think about Monday being a holiday and thought the first one sent over the weekend might have gotten lost. Should have known better. I am working my way out of my mess. At least I got some charts back. I am never certain I am posting in the right place. I always search the Support Board and the search field at the top of the site. But I missed going to Chartbooks, which is where I should have gone, instead of Restore, etc. A link to the Posting form at the bottom of your instructions on how to place a post would relieve some of my concern about doing everything the way you folks want it to be done. As always, thanks for your patience and support. |
| [2025-05-27 18:48:00] |
| Sierra_Chart Engineering - Posts: 19916 |
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For Chartbooks, there are backups made. Refer to the information here regarding accessing them: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-28 15:35:47] |
| User368639 - Posts: 51 |
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This post relates to the earlier post re: deleting the Data folder. I had three Custom .dll studies which I cannot find. These are high cost studies. The approximate titles are: 1. Arts Custom RMI 2. PVT 3. ArtsCCC Nor can I find the "User Contributed Studies" file. |
| [2025-05-28 16:36:06] |
| John - SC Support - Posts: 40422 |
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If you got those studies from someone and they were given to you directly and not downloaded through our distribution system, then you need to go back to the vendor that provided you those studies and get them from them. There is no backup of those studies done. If the "User Contributed Studies" file is missing, then you can do an update, even if it is to the same version. This will install any missing files. Follow these instructions to do an update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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