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Date/Time: Tue, 31 Mar 2020 09:56:14 +0000



TPO Chart of GBPJPY

[2014-10-01 23:17:22]
User95521 - Posts: 53 | Ending Date: 2016-06-29 [Expired]
Hi,
I found some data was missed of TPO chart of GBPJPY.

Please see the chart.

But his did not happen in other Yen-crosses.

Could you please tell me how to repair it?

Thank you!

Best Regards!
image1.jpg / V - Attached On 2014-10-01 23:16:06 UTC - Size: 410.94 KB - 101 views
image2.jpg / V - Attached On 2014-10-01 23:16:18 UTC - Size: 406.17 KB - 103 views
image3.jpg / V - Attached On 2014-10-01 23:16:29 UTC - Size: 599.33 KB - 114 views
Attachment Deleted.
[2014-10-01 23:40:14]
Sierra Chart Engineering - Posts: 82901 | Ending Date: 2020-06-09
Refer to help topic 7.1 here about this:
http://www.sierrachart.com/index.php?page=doc/helpdetails7.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-10-02 17:43:49]
User95521 - Posts: 53 | Ending Date: 2016-06-29 [Expired]
Hi,

Thank you very much for your reply.

I tried many times according to the method mentioned in the page but still failed.

If you have time, could you please try it yourself to see whether this is also missed in the server?

By the way, Could I directly delete "GBPJPY.scid & GBPJPY.dly" in the data fold and try to re-download the intraday data?

Thank you!

Best Regards!
[2014-10-03 02:51:03]
Sierra Chart Engineering - Posts: 82901 | Ending Date: 2020-06-09
There is only a need to post one chart image and it is best to post an image of a chart that contains no studies.

In these instructions we linked to previously make sure you follow step number 2:
http://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-10-03 03:10:33]
User95521 - Posts: 53 | Ending Date: 2016-06-29 [Expired]
Hi,

Please check the chart.

It could be displayed correct without any studies, but do miss some data in TPO chart.

Thank you!

Best Regards!
image5.jpg / V - Attached On 2014-10-03 03:09:41 UTC - Size: 388.24 KB - 90 views
image6.jpg / V - Attached On 2014-10-03 03:10:05 UTC - Size: 431.19 KB - 97 views
Attachment Deleted.
[2014-10-03 04:34:45]
Sierra Chart Engineering - Posts: 82901 | Ending Date: 2020-06-09
Make sure both of the Global Settings >> Data/Trade Service Settings >> Maximum Historical Intraday Days to Download settings are set to at least 186.

After this go to the chart and select Edit >> Delete All Data and Download.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-10-03 06:14:15]
User95521 - Posts: 53 | Ending Date: 2016-06-29 [Expired]
Hi,
Thank you very much for your help!

This time is OK!

Thank you!

Have a great weekend!

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