Support Board
Date/Time: Tue, 26 Aug 2025 16:24:39 +0000
FESBM25-EUREX no historical depth data is downloaded, symbol behavour is erratic
View Count: 358
| [2025-05-23 06:35:34] |
| Tamas_Biro - Posts: 7 |
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Dear Sierra Team, please take a look on the ticker: FESBM25-EUREX Problems from my side: -if i try to download historical depth data using Download Depth Data from Date-Time - nothing happens, no log is appearing. (what i use other eurex symbols are reacting to it and giving back logs) -despite i enabled include columns with no data, sometimes the chart is lagging behind 1-2 minutes. (do not draw columns with no data is set to No) non relevant issue/feature: after installing new/previous versions the Download Depth Data from Date-Time is missing from the Customize Chart Shortcut Menu. Thank you! BR: Tamas Biro |
 FESBM_lag.jpg / V - Attached On 2025-05-23 06:34:05 UTC - Size: 57.19 KB - 113 views Attachment Deleted. |
| [2025-05-25 18:56:47] |
| Sierra_Chart Engineering - Posts: 20739 |
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We have added support for market depth data for this symbol. It will begin this week. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings -despite i enabled include columns with no data, sometimes the chart is lagging behind 1-2 minutes. (do not draw columns with no data is set to No) after installing new/previous versions the Download Depth Data from Date-Time is missing from the Customize Chart Shortcut Menu. Add this through Global Settings >> Customize Chart Shortcut Menu.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-25 18:57:16
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