Support Board
Date/Time: Sun, 15 Jun 2025 15:55:25 +0000
Denali disconnects today?
View Count: 241
| [2025-05-22 17:28:04] |
| user_xyz - Posts: 482 |
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I've seen three brief (3-10 seconds) 'Waiting to download historical data' popups in chart windows. It doesn't appear the feed actually got disconnected as I didn't hear the audio alert and the DataFeed window has stayed Green. |
| [2025-05-23 16:58:49] |
| user_xyz - Posts: 482 |
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2 more today. Are updates going on with Denali servers or something?
|
| [2025-05-23 18:55:21] |
| John - SC Support - Posts: 40422 |
|
There is nothing occurring on our end that would be causing this. If this occurs again, then please get us your Message Log right after so we can see what it shows. Follow these instructions to get us the log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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