Support Board
Date/Time: Sun, 01 Jun 2025 01:09:54 +0000
Some users seeing different custom study results in shared chartbook
View Count: 74
| [2025-05-21 12:33:45] |
| User380582 - Posts: 8 |
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Hi, I am distributing a chartbook either by shared interface or by users putting the chartbook in data folder. The custom studies are in the control panels Custom study group name section. Some users are seeing different outputs of the custom studies. And some of those after few hours or restarts start seeing outputs properly. Has this problem been seen before? I am trying to pinpoint the cause. Thanks Date Time Of Last Edit: 2025-05-21 13:01:53
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| [2025-05-21 14:54:36] |
| John - SC Support - Posts: 40127 |
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This is not something we hear of. There is always the possibility that the differences are due to the data feeds that are being used. But in the end, we do not know anything about your study, so there is nothing we can really say about this. You really need to do the troubleshooting for your study to see why this would be occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-21 15:29:36] |
| User380582 - Posts: 8 |
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Thanks. I am just using a copy of your source code for Volume at price threshold alert V2 and adding the permission check. This shouldnt cause problems right? So you would say its the data feed, even though we use Edit - Translate Symbol to Current service? if(sc.IsUserAllowedForSCDLLName == false) { if(sc.Index == 0) { sc.AddMessageToLog("You are not allowed to use this study",1); } return; } |
| [2025-05-21 16:38:17] |
| John - SC Support - Posts: 40127 |
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Our best guess would be the data feed. Meaning if one person is using data from our Denali Exchange Data Feed and another is using Rithmic or Interactive Brokers. Then the data itself could be different and cause differences in the results.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-21 16:38:39] |
| John - SC Support - Posts: 40127 |
|
Our best guess would be the data feed. Meaning if one person is using data from our Denali Exchange Data Feed and another is using Rithmic or Interactive Brokers. Then the data itself could be different and cause differences in the results.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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