Support Board
Date/Time: Mon, 16 Jun 2025 01:14:21 +0000
Missing first 20 mins of data on CLN5
View Count: 258
| [2025-05-19 00:23:36] |
| Oiltradhder - Posts: 1 |
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Hi team, I’ve opened my charts and found the first 20 mins of data is missing on CLN5. Never had this issue before. The open starts at 08:22 (Brisbane time) all other data is complete, just today the charts start at 08:22? I have reloaded the data but still the same. It’s left the charts un-tradable for today as all my levels are incorrect. I’m having to use Trading View. Is there any way I can sort this from my end? Thanks Sean |
| [2025-05-19 04:12:17] |
| Sierra_Chart Engineering - Posts: 19924 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-19 09:22:06] |
| Sierra_Chart Engineering - Posts: 19924 |
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We see why this has occurred. We are in the process of resolving this now. The missing data is now filled in. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-19 12:51:01] |
| User135243 - Posts: 108 |
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now it works, thank you :)
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