Support Board
Date/Time: Sun, 01 Jun 2025 01:17:19 +0000
My saved tools settings keep getting changed
View Count: 162
| [2025-05-18 22:08:47] |
| User525965 - Posts: 170 |
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Hi, I've been having an issue lately with the configurations of settings for my tools keep getting changed. I will set up a configuration and save it. Then the next day it will revert back to old settings. What is going on? I've never had this issue before. Every day now I have to keep updating my configurations to what I want them to be, but randomly some of them get changed back even though I hit save each time. Today it changed back just an hour later and even after continually updating it to the correct settings and saving it, it would keep reverting back to old settings. |
| [2025-05-19 15:08:08] |
| John - SC Support - Posts: 40127 |
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We are stumped by this. The only reason we can think of for this to occur is if someone shared their "settings" file with you and it is being overwritten every time you start Sierra Chart. But we do not see this, so we do not see any reason for this to occur. Does this only happen when you exit from Sierra Chart and restart? Or do the configurations change while you are using the software? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-19 16:48:24] |
| User525965 - Posts: 170 |
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I thought it was just when i exited and restarted. But yesterday is was doing it immediately after I had just saved it, the very next time I pulled the tool up.
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| [2025-05-19 19:00:10] |
| John - SC Support - Posts: 40127 |
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Do you have any kind of synchronization software or backup software running? Again, we are wondering if the sierra4.config file that stores this information is being overwritten somehow.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-19 19:51:29] |
| User525965 - Posts: 170 |
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I am on a new computer (work) and I copied over all my stuff including that sierra4.config But that was a few weeks ago and I haven't changed anything since then. Is it possible my computer is getting confused, b/c I do have 2 instances of Sierra on this computer |
| [2025-05-19 20:00:11] |
| John - SC Support - Posts: 40127 |
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Do you use both instances that are on that computer? Are they installed to two different folders? How do you access each one?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-19 20:21:21] |
| User525965 - Posts: 170 |
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they are on 2 different folders, but I did have a weird thing happen when I was setting it up. here is the link to the thread.... Downloading a seperate version of sierra to my computer |
| [2025-05-19 22:28:17] |
| Sierra_Chart Engineering - Posts: 19766 |
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Are you starting one of these instances through File >> New Instance?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-19 23:54:58] |
| User525965 - Posts: 170 |
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No, they showed me in this thread how to create another icon. So I just open them both each day. I use one for trading and the other for charting. So that the processing was split between different cores on my PC
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| [2025-05-20 22:02:45] |
| Sierra_Chart Engineering - Posts: 19766 |
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We need to set up a time to do a remote assistance session with you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-20 23:45:52] |
| User525965 - Posts: 170 |
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Okay are you able to do around noon EST ?
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| [2025-05-21 16:24:54] |
| Sierra_Chart Engineering - Posts: 19766 |
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Yes. Sorry for the late follow-up. We are calling now if you are available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-21 16:31:02] |
| User525965 - Posts: 170 |
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Sorry I missed your call, I didn't know who it was from. Can you please reach out tomorrow around 430pm EST? I will be at my work computer at that time and should be able to talk without too much distraction. Thanks! |
| [2025-05-21 16:59:15] |
| Sierra_Chart Engineering - Posts: 19766 |
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Yes should be fine at that time. We will make a note of it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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