Support Board
Date/Time: Mon, 16 Jun 2025 01:14:22 +0000
Charts showing now date on June 2025 while we are on May 2025, plus all studies messed up
View Count: 327
| [2025-05-15 18:13:59] |
| User840964 - Posts: 54 |
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Please check asap, thanks.
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| [2025-05-15 18:15:44] |
| John - SC Support - Posts: 40422 |
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We need more information on exactly what you are seeing and where. Preferably give us an image and inform us of the exact problem you are having. Refer to the following for how to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-15 18:28:01] |
| John - SC Support - Posts: 40422 |
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If you are referring to the NASDAQ TotalView data, then there is a problem that just occurred, and we are looking into it. If this is with other data, then we need what we stated in Post #2. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-16 11:14:33] |
| Sierra_Chart Engineering - Posts: 19924 |
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Follow the instructions here to re-download the data from May 15, 2025 onward: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-16 11:14:40
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| [2025-05-16 13:24:48] |
| User840964 - Posts: 54 |
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Thank you. I'd like to point out that, since I'm using data for active trading and there have been some data inconvenients recently, I'd like to feel more confident. |
| [2025-05-16 14:45:03] |
| Sierra_Chart Engineering - Posts: 19924 |
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Regarding: I'd like to point out that, since I'm using data for active trading and there have been some data inconvenients recently, I'd like to feel more confident. We have responded to this here: Resolved: NASDAQ TotalView Issue 2025-5-15 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-16 14:45:43
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