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Post From: Bitcoin Trading Order not executed: Orders Info request failed result":"error","error":"Identifi

[2013-07-31 19:32:09]
[Go To First Post]
User59357 - Posts: 15
Hello Sierra Chart Team,

thank you for looking into the problem.

I just would like to let you know that the issue is still persistent. Or lets say Sierra Chart is unstable.
Sometimes is working, sometimes I got the login issue. Last time was quite annoying,
because my trading system has detected the price breakout at 94.- USD but the trade was not executed so I missed quite a trade.
I set the trade manually at 104.- USD and my trading system sold automatically at 108.- USD.

This trade was fortunately executed as it should.

Log-file wise it looks like this:
So there are quite some errors in it.


Real-time intraday chart data file updates started for BTCUSD | 2013-07-31 10:22:16

JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:41:54
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:41:54
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:42:09
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:42:09
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:42:24
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:42:24
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:42:39
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:42:39
Real-time data for symbol BTCUSD is temporarily unavailable. | 2013-07-31 10:42:50
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:42:54
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:42:54
Get Orders Info not done because request is already outstanding | 2013-07-31 10:43:24
Orders Info request failed | 2013-07-31 10:43:24
Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-31 10:43:24
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:43:39
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:43:39
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:43:54
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:43:54
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:44:09
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:44:10
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:44:24
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:44:24
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:44:39
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:44:39
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:44:55
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:44:55
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:45:09
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:45:09
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:45:24
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:45:24
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:45:39
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:45:39
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:45:55
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:45:55
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:46:10
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:46:10
Real-time data for symbol BTCUSD has been restored. | 2013-07-31 10:46:24
HD Request # 13 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv | 2013-07-31 10:46:24
HD Request # 13 - Starting date and time: 2013-07-31 10:40:07 | 2013-07-31 10:46:24
HD Request # 13 - Using server: btc.sierracharts.com port 10049 | 2013-07-31 10:46:24
The network socket is connected. | 2013-07-31 10:46:24
HD Request # 13 - Requesting up to 93 days of Intraday data. | 2013-07-31 10:46:24
HD Request # 13 - Decompressing data. | 2013-07-31 10:46:24
Socket closed. No error. | 2013-07-31 10:46:24
HD Request # 13 - Received 0 records and wrote 0 records for BTCUSD | 2013-07-31 10:46:24
HD Request # 13 - Intraday download COMPLETE for BTCUSD | 2013-07-31 10:46:24
Real-time intraday chart data file updates started for BTCUSD | 2013-07-31 10:46:25

JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:46:25
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:46:25
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:46:39
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:46:39
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:46:54
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:46:54
Real-time data for symbol BTCUSD is temporarily unavailable. | 2013-07-31 10:47:00
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:47:10
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:47:10
Get Orders Info not done because request is already outstanding | 2013-07-31 10:47:39
Orders Info request failed | 2013-07-31 10:47:42
Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-31 10:47:42
Get Orders Info not done because request is already outstanding | 2013-07-31 10:48:09
Orders Info request failed | 2013-07-31 10:48:14
Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-31 10:48:14
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:48:24
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:48:24
Get Orders Info not done because request is already outstanding | 2013-07-31 10:48:54
Orders Info request failed | 2013-07-31 10:48:57
Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-31 10:48:57
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:49:35
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:49:35
JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:50:09
Server data line: <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.4.0</center>
</body>
</html>
" | 2013-07-31 10:50:09
Real-time data for symbol BTCUSD has been restored. | 2013-07-31 10:51:11
HD Request # 15 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv | 2013-07-31 10:51:11
HD Request # 15 - Starting date and time: 2013-07-31 10:40:07 | 2013-07-31 10:51:11
HD Request # 15 - Using server: btc.sierracharts.com port 10049 | 2013-07-31 10:51:11
The network socket is connected. | 2013-07-31 10:51:11
HD Request # 15 - Requesting up to 93 days of Intraday data. | 2013-07-31 10:51:11
HD Request # 15 - Decompressing data. | 2013-07-31 10:51:11
Socket closed. No error. | 2013-07-31 10:51:11
HD Request # 15 - Received 0 records and wrote 0 records for BTCUSD | 2013-07-31 10:51:11
HD Request # 15 - Intraday download COMPLETE for BTCUSD | 2013-07-31 10:51:11
Real-time intraday chart data file updates started for BTCUSD | 2013-07-31 10:51:11

Real-time data for symbol BTCUSD is temporarily unavailable. | 2013-07-31 10:51:19
Real-time data for symbol BTCUSD has been restored. | 2013-07-31 10:51:30
HD Request # 17 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv | 2013-07-31 10:51:30
HD Request # 17 - Starting date and time: 2013-07-31 10:40:07 | 2013-07-31 10:51:30
HD Request # 17 - Using server: btc.sierracharts.com port 10049 | 2013-07-31 10:51:30
The network socket is connected. | 2013-07-31 10:51:30
HD Request # 17 - Requesting up to 93 days of Intraday data. | 2013-07-31 10:51:30
HD Request # 17 - Decompressing data. | 2013-07-31 10:51:30
Socket closed. No error. | 2013-07-31 10:51:30
HD Request # 17 - Received 0 records and wrote 0 records for BTCUSD | 2013-07-31 10:51:30
HD Request # 17 - Intraday download COMPLETE for BTCUSD | 2013-07-31 10:51:30
Real-time intraday chart data file updates started for BTCUSD | 2013-07-31 10:51:31

Get Orders Info not done because request is already outstanding | 2013-07-31 17:15:06


Thank you in advance for looking into the problem.

P.s. I have also informed Mt.Gox on the latest status.

With kind regards,

Thomas
Date Time Of Last Edit: 2013-07-31 19:36:16