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Date/Time: Sun, 19 May 2024 11:19:58 +0000



Post From: error with data

[2016-09-16 17:56:23]
Sierra Chart Engineering - Posts: 104368
Yes we did also see your email. We could call you, but we do not think we can resolve this for you. It simply is out of our control.

It is a connection problem to Gain Capital. Are you open to the possibility of moving to a different broker? That will be the most reliable solution.

One thing that we will do for you now is add two additional weeks to the usage time on your account due to the interruption.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-09-16 17:57:03