Support Board

Date/Time: Fri, 10 May 2024 19:45:51 +0000

Post From: $5 trial data activation - immediately required to send $30 more??

[2016-07-01 14:14:53] Link To Thread - Link To Post [Go To First Post]
User765016 - Posts: 9
I activated the $5 trial data offer this morning. I was then presented with the Barchart agreement to sign. Upon doing do, I was informed that I now needed to send the balance of $30 for the month. When I open charting now, I get a message that my services balance is too low to cover services activated. I've restarted charting and logged in and out of my account several times. I don't have a broker - my status is therefore "professional" per CME's definition. It looked like the trial data offer was available to anybody, even a "professional". Maybe not. Is that the problem?