Support Board

Date/Time: Mon, 20 May 2024 21:44:53 +0000

Post From: Order-error - Order timed out

[2016-06-01 06:10:17] Link To Thread - Link To Post [Go To First Post]
User754985 - Posts: 109
What are the internal SC rules for "erroring" an order? Situation: - order (or order cancellation) is sent just before connection to IB API server is lost (during their daily maintenance window) or during this period (how to identify it?) and gets an order ID - SC attempts to poll its status but is unable to - treats an order as "unresponsive" - it tries to do it 3 times? ( please confirm the rule) - if not able to establish status - marks as "error" - "Order-timed out waiting for...." - when connection is back, it seems that any connection to such order is lost and it is not possible to address it from SC... but it is on the brokers's server (and visible on the chart) Please clarify the process. How can one get such order modified/cancelled?