Support Board
Date/Time: Thu, 03 Jul 2025 05:36:30 +0000
Post From: SierraChart crashing / unresponsive
| [2016-05-23 06:41:21] |
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Not even sure how we can test this. The first thing that we saw was that the main Sierra Chart window is no longer visible after opening your Chartbook. An issue like this is definitively an issue at the operating system level because the operating system cannot simply handle this. At least on our system with other things we are doing. You have too many detached charts. Any instability resulting from too many windows is going to be strictly a problem with the Windows operating system. We are declining further testing on this. There is no way we can possibly test this. The Windows operating system we are running simply cannot handle it. Which also is a very strong indication that the underlying problem is within Windows. While Sierra Chart itself places no limitations and is not going to have any trouble with what you are doing your Chartbook is way overboard with the number of windows it has. Each toolbar button is also a window. We will not get involved with this because you are stressing the operating system beyond its limits. You simply are creating your own troubles. This is one reason why Sierra Chart now has easy support for multiple instances. See if you can resolve this by using multiple instances: Data and Trading Communications (DTC) Protocol Server: Using DTC Server for Data and Trading in Another Sierra Chart Instance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-23 06:46:51
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