Support Board
Date/Time: Sun, 11 May 2025 23:44:13 +0000
Post From: SierraChart crashing / unresponsive
| [2016-05-17 21:49:02] |
| User37537 - Posts: 78 |
|
Hi support, I am still having the issue. It takes about 1 or 2 days of sierrachart being open before it hangs. I have updated to a newer version and still have the issue. I have also started in ACS safe mode, and I tried to reduce the required memory usage of sierra by removing unused charts from my chartbook, reducing the number of loaded days, and removing old drawings, to try and get some clue as to whether or not it might be the OS hitting some resource limits like open handles or something. There was no reduction in the approximate amount of time before sierrachart became unresponsive which leads me to believe (subjectively) that this is probably not a Windows / performance related problem. One thing I didn't mention (in case it has any bearing) is that with my current setup I do have two instances of sierrachart running. One has my chartbook and connects to my broker, the other one connects to the sierra data feed which is used by some of the charts in my chartbook. I took a memory dump of the process during the latest hang. I would be happy to send it to you. Also if there is anything else I can do to help troubleshoot please let me know. If you want to send me a checked build or some debug symbols I can attach a debugger to the process and perhaps get more info next time it happens. The version currently running is 1411. |