Support Board
Date/Time: Sun, 11 May 2025 23:54:25 +0000
Post From: SierraChart crashing / unresponsive
| [2016-05-12 21:26:26] |
| User37537 - Posts: 78 |
|
Hi support, For a few weeks now I have been having issues with SierraChart locking up after being open for more than a day or so. I typically use it in the morning and after coming back from work later in the day will find that it hung. The log fills up with unhandled exceptions, and all of my chart windows become unresponsive. The main SierraChart window still seems to work more or less, so I'm able to save my chartbook and exit gracefully. I do have lots of charts open, however system resources are definitely not the issue as this machine has 32GB of RAM and I don't think I have ever seen SierraChart take up more than 1. I didn't get a dump but I can create one next time if it would be helpful. Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:14:45 *
(this repeats several hundred times in the log)Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:14:45 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:14:46 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:14:49 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:14:50 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:14:53 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:14:55 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:14:55 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:14:56 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:15:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:15:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:15:02 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:15:04 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:15:04 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:15:06 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2016-05-12 17:21:03 * Please advise? |