Support Board
Date/Time: Tue, 13 May 2025 16:54:14 +0000
Post From: trade issue
| [2016-05-09 17:11:59] |
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We can assure you, that your conclusion is incorrect: Your software failed, and I was looking for an answer as to why. If I did not have a monthly fee, fine, you get what you pay for, but since I am being charged every single month I use your platform, I would like to know why your software failed, and cost me money because it failed
This is a 100 percent impossibility. Also in this particular event, you should have recognized there were not Attached Orders and taken the appropriate action so you would not have lost any money.It is also possible to later submit them: https://www.sierrachart.com/index.php?page=doc/doc_OrderTypes.html#SendAttachedOrders We were about to update this thread with the specific documentation for Use Attached Orders. Here it is: https://www.sierrachart.com/index.php?page=doc/doc_AttachedOrders.html#UseAttachedOrdersforNewOrders That section explains that you may have set Use Attached Orders on the wrong Trade window. And we did consider how it is we could determine why the Attached Orders were not attached in the case where Use Attached Orders was enabled and enabled on the correct Trade Window, but the Trade Activity Log does not indicate that. Only the Order Confirmation window will indicate this reason and it can happen if you are using Scale In. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-09 17:13:25
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