Support Board

Date/Time: Thu, 16 May 2024 20:38:55 +0000

Post From: Unknown Server Error

[2016-04-29 16:38:59] Link To Thread - Link To Post [Go To First Post]
Rusty - Posts: 38
Opened SC this morning and received the following alert: "Unknown server error: Please contact Sierra Chart support." Clicked OK, and automatic logon completed. Got the typical System Notification Message. WARNING message in Message Log: "Your computer's clock is off by 8 minutes \| 2016-04-29 11:21:29 For help with the DateTime issue, press the Send For Analysis button \| 2016-04-29 11:21:29" Checked the computer's clock, and it is not off by 8 minutes. It's within 5 seconds of the correct NIST time. Searched SC Support Board and found no other posts on this issue. Pressed the Send For Analysis button, but resulting message did not shed any light on the issue. The "Your computer's clock is off…" message has appeared before. See ThreadID=12500. It was caused by code changes that affected old builds. Have previously received permission to use this old copy (v618) of SC for data collection only via TWS. It's worked fine for months. Thank you.