Support Board

Date/Time: Fri, 19 Apr 2024 07:54:09 +0000

Post From: Volumes are off

[2013-04-02 02:58:33] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is not normal, and we would not know the cause of it. The issue would be external to Sierra Chart. A poor Internet connection might be the cause. We would not know because we do not control the data feed. You also need to understand in the case of T4 at the present time we are still using the client-side API component and what it does internally, we have no idea. It's a black box. So many of your questions we do not know the answer to. The connection is being changed to a direct FIX connection. More about this is explained in help topic 76 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails76.html One reason we have posted this information in help topic 76, is to encourage changes in this industry, because these API components on the client-side, make no sense and we cannot properly support our software by using them. They create all kinds of negative side effects. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-02 03:02:28