Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Thu, 02 May 2024 16:13:28 +0000

How to Post a Message for Support

Post From: Bitcoin Trading Order not executed: Orders Info request failed result":"error","error":"Identifi

[2013-07-13 12:39:59]
[Go To First Post]
User59357 - Posts: 15
Hello Support Team,

all of a sudden I got the error message below:

Orders Info request failed | 2013-07-13 14:33:12
Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-13 14:33:12
Orders Info request failed | 2013-07-13 14:33:28
Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-13 14:33:28
Orders Info request failed | 2013-07-13 14:33:42
Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-13 14:33:42
Orders Info request failed | 2013-07-13 14:33:58
Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-13 14:33:58
Orders Info request failed | 2013-07-13 14:34:12
Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-13 14:34:12

The automatic Bitcoin order was not executed:

Auto-Trading: BTCUSD 30 min #1 | Parabolic BTC Trading | SellEntry reversal order processed. Quantity: 73028 | Bar Start Time: 2013-07-13 16:00:00 | 2013-07-13 16:15:16
Trade Order Error - MtGox order update (Rejected) - Identification required to access private API. Internal Order ID: 108. Symbol: BTCUSD | 2013-07-13 16:15:16
Auto-Trading: BTCUSD 30 min #1 | Parabolic BTC Trading | SellEntry reversal order processed. Quantity: 73028 | Bar Start Time: 2013-07-13 23:00:00 | 2013-07-13 23:29:52
Trade Order Error - MtGox order update (Rejected) - Identification required to access private API. Internal Order ID: 110. Symbol: BTCUSD | 2013-07-13 23:29:52

Manual trading is working with the same passkey, the system was also able to go long automatically.
It seems so it is sometimes working and sometimes not.

What might be the reason? How can I fix this?
I would like to be sure orders will be executed properly in the future.

Thank you in advance!

Date Time Of Last Edit: 2013-07-13 21:36:38