Support Board
Date/Time: Tue, 01 Jul 2025 22:08:04 +0000
Post From: Problems with Chart Trading Today - How to Close a Position
| [2016-04-14 18:57:17] |
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data to the charts seems to freeze and then load every 2 minutes or so.
We see you are using the CTS T4 data feed. This sounds like a problem with the data feed itself. When you notice a chart stop updating, refer to help topic 3.4:https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Make sure Global Settings >> Data/Trade Service Settings >> Data Throughput and Buffering is set to Fast Trade. If you have to change this setting reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers I had a situation where a trade was placed, then deleted prior to a news announcement, but the screen was frozen, and when the data reloaded, I was in and quickly stopped out. There is nothing we can do at this point but we can see what happened by looking at the Trade Activity Log for that particular order. Provide us the lines in the Trade Activity Log for that particular order: Trade Activity Log: Providing Trade Activity Log Data Lines to Support On the Trade Stats for Charts tab of the Trade Activity Log where you see an Open Quantity which is incorrect, refer to the documentation here about this: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ChartTradeStatsTab Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-14 18:57:44
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