Support Board
Date/Time: Mon, 12 May 2025 23:02:30 +0000
Post From: Automated trading issues canceling or modifying orders
| [2016-02-28 22:37:51] |
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We now looked at the text log you provided and found the order with Internal Order ID 164758. All of the order statuses are correct for the order. What is the particular order status code that is getting returned by GetOrderByOrderID and why do you say that it is incorrect? Just before you cancel the order from ACSIL, get the order status just before that and let us know what it is. And tell us what the return value is from the function you are using the cancel the order. Also are there any error messages displayed in Trade >> Trade Service Log at the time you are trying to cancel the order? We need to know that as well. Here is the procedure to debug an automated trading system: http://www.sierrachart.com/index.php?page=doc/doc_ACSILTrading.html#DebuggingTradingSystems There are two new order statuses for Pending Child orders. But the order in question is not a child order. It is very unlikely there is anything wrong with the order status and we are not aware of any changes which would cause a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-28 22:39:10
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