Support Board
Date/Time: Tue, 01 Jul 2025 17:25:59 +0000
Post From: IB - premarket data and volume
| [2016-02-12 20:11:39] |
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Attach here the text file with the 500 symbols. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Give us the exact Alert Condition Formula you are using. We will test this and make a video while we are doing it and demonstrate all of this. It should work just fine. The data should download drastically faster than that. Should be done in just a few minutes. For now the very first thing we want you to do is to set the Global Settings >> Data/Trade Service Settings >> Service to "SC Data- All Services" to make sure you are getting the data from the Sierra Chart Exchange Data Feed. Set Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit to 10 seconds to increase the download speed. And we also want you to delete all of the Intraday data files for the stocks by following the instructions here : Chart Data and Chart Data Files: Deleting a Chart Data File This is so that you will start off with proper fresh data. We are confident you should not be having these problems at all and this should work rocksolid. Once we go to the procedure our self we will confirm this and if there any issues we will take care of them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |