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Direct MessagesDate/Time: Thu, 09 May 2024 01:50:57 +0000
Post From: Sierra Chart Exchange Data Feed Users with Multiple Data Feed Connections
| [2016-02-02 03:34:14] |
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On 2016-02-01, our Sierra Chart Exchange Data Feed users who have more than one real-time data connection, were being refused the additional connections beyond the first real-time connection. This problem was resolved sometime before 3 PM US Eastern time. This was due to a software update on Sunday where we corrected a problem where when a user is logged off for a certain reason after a successful logon, an unsuccessful logon response was being sent to the client. This was not correct and it was changed to be a standard logoff response. However, this change also caused an unsuccessful logon to also use a logoff message rather than a logon response message with an error flag. Anyway, this is a bit technical and to get to the point, this was causing a problem in Sierra Chart where it was not providing a usable username to log onto the data feed. These two issues have been solved on both the client and server-side now. An incident like this cannot happen again. We also have never had a situation like this occur previously. So trust that it will not happen again with the changes that have been made. We will be giving each of the affected users, a short time extension for the difficulty today. The changes have been released on the server now and also in Sierra Chart version 1364. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-02 07:31:02
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