Support Board
Date/Time: Sat, 13 Dec 2025 11:31:16 +0000
Post From: Loosing Connection at NY CASH OPEN
| [2016-01-26 19:47:05] |
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This is from CQG: Real-time data delay exceeds threshold. Disconnecting user session, the fix connection remained for 90 seconds and then abruptly quit as well. I suspect he had some sort of intermittent internet issues as im looking in the logs, I see no other users affected in a similar manner. Confirmed his system was running a minimum of 15 seconds behind reading the data we were sending. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |