Support Board
Date/Time: Tue, 01 Jul 2025 15:55:39 +0000
Post From: IB second data feed
| [2016-01-05 18:55:45] |
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This is one of the relevant error messages: Symbol Error - EMD-201603-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-01-05 17:04:23 This was due to an exchange authorization problem on your account. This has now been corrected but may take our server about 2 to 3 minutes to update. Reconnect to the data feed following the instructions here: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |