Home >> Support Board

Support Board

Date/Time: Tue, 28 May 2024 02:37:40 +0000

How to Post a Message for Support

Post From: Data Download Failed

[2015-12-30 07:44:58] Link To Thread - Link To Post [Go To First Post]
JohnL - Posts: 27
I have recently started having this problem when trying to backfill a chart with my IB account on version 1342. Below is the message log for an attempt to delete data and download for CL. Same thing occurs with all symbols that I have tried. What am I doing wrong? HD Request # 51 \| Downloading Intraday chart data for CL-201602-NYMEX to the file CL-201602-NYMEX.scid. Service: nymex \| 2015-12-29 23:31:04 HD Request # 51 \| Download start Date-Time: 2015-12-24 06:44:59.000 \| 2015-12-29 23:31:04 HD Request # 51 \| Disabling Intraday chart updating for symbol during historical data download. \| 2015-12-29 23:31:04 HD Request # 51 \| Using server: scdf1.sierracharts.com port 10149 \| 2015-12-29 23:31:04 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2015-12-29 23:31:04 Socket (714) \| Connected. \| 2015-12-29 23:31:04 HD Request # 51 \| Sending historical data logon request message. \| 2015-12-29 23:31:04 HD Request # 51 \| Requesting Intraday data. Start Date-Time: 2015-12-24 06:44:59. Record interval: 0. Symbol: CL-201602-NYMEX \| 2015-12-29 23:31:04 Socket (714) \| Shutdown and closed. \| 2015-12-29 23:31:04 The network socket for historical data has been closed. \| 2015-12-29 23:31:04 HD Request # 51 \| Error downloading historical Intraday data for CL-201602-NYMEX. Historical data file not available for symbol. \| 2015-12-29 23:31:04 HD Request # 51 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL-201602-NYMEX \| 2015-12-29 23:31:04 HD Request # 51 \| Intraday download COMPLETE for CL-201602-NYMEX. Completion time: 0s. Unique request ID: 50 \| 2015-12-29 23:31:04