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Date/Time: Thu, 18 Oct 2018 23:39:29 +0000

Post From: Interactive Brokers Stock Volume Data Problem / Antivirus Flag

[2015-12-24 21:55:50]
Sierra Chart Engineering - Posts: 64972
Actually contemplating this some more, we think the most appropriate solution is for us to simply not be multiplying the Interactive Brokers volume data at all and therefore make it "incorrect".

You can then disable the option to use the Sierra Chart Historical Data so there is no mismatch between the historical volume data and the real-time data.

If then you are not happy with historical data problems and real-time data problems from Interactive Brokers, you can then choose to use the Sierra Chart Exchange Data Feed if you want.

It is not proper for us to be getting into the middle of this.

Therefore our decision is we are going to be removing the volume multiplier altogether. We are making this change now.

You will have to make a decision as to whether you want to rely totally on Interactive Brokers market data or use the Sierra Chart Exchange Data Feed, or just simply use another program other than Sierra Chart. Other than allowing you to use version 1297, we are not going to do anything further with volume data from Interactive Brokers other than removing the current multiplier.

To disable the use of Sierra Chart historical data so you can solely rely on Interactive Broker substandard data, uncheck Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds

It is not right for us to beginning complained to when this problem is not ours to begin with at all. We have now locked this thread.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2015-12-24 22:08:34