Support Board

Date/Time: Mon, 06 May 2024 12:51:47 +0000

Post From: SCs platform is not connecting

[2015-12-01 03:43:30] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We assume you are still not able to connect to FXCM? And are getting this message: FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 \| 2015-11-30 07:58:25 Please contact FXCM about this. Apparently your account type has been changed or different rules have been applied preventing access to the FIX server. You are not the only one affected by this. Also please be aware of this: Announcement: New Connection Model for FXCM and LMAX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing