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Date/Time: Sun, 05 May 2024 14:35:06 +0000



Post From: FXCM - can't connect to Server - pls fix ASAP

[2015-11-29 23:10:12]
Sierra Chart Engineering - Posts: 104368
This is the relevant error message:
User status: 19915;DAS 19915: ZDas Exception
ORA-20101: Wrong user name or password
ORA-06512: at "A10R1.API", line 429
ORA-06512: at line 1

We recommend going through the set up steps here:
http://www.sierrachart.com/index.php?page=doc/FXCMTrading.php#Setup

If you still have difficulty connecting contact API at FXCM.com for help with this. Be sure to let them know you are getting the above error message.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-11-29 23:10:39