Support Board

Date/Time: Sat, 18 May 2024 21:55:23 +0000

Post From: Cannot login since sunday GMT

[2015-11-02 10:47:36] Link To Thread - Link To Post [Go To First Post]
User845555 - Posts: 43
Hi, haven't been able to log on, also not with forced log on, since sunday. "CQG WebAPI \| Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. \| 2015-11-02 11:45:53 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-11-02 11:45:53 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-11-02 11:45:53 Socket (17) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-11-02 11:45:53 Socket (17) \| SSL has been shut down. \| 2015-11-02 11:45:53 Socket (17) \| SSL object has been freed. SSL state is now disconnected. \| 2015-11-02 11:45:53 Socket (17) \| Shutdown and closed. \| 2015-11-02 11:45:53 CQG WebAPI \| Websocket closed. \| 2015-11-02 11:45:53 CQG WebAPI \| Disconnected. \| 2015-11-02 11:45:53 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-11-02 11:45:53" And yes I have purchased usage credit until the end of the year.