Login Page - Create Account

Support Board


Date/Time: Sat, 18 May 2024 18:26:14 +0000



Post From: s_LogonRequest Failing despite receiving LOGON_SUCCESS result

[2015-10-31 06:19:03]
Sierra Chart Engineering - Posts: 104368
We have added some additional logging and ensured that the heartbeat interval cannot be set to less than 5 seconds.

The basic problem is you have not set the heartbeat interval as explained here:
http://dtcprotocol.org/index.php?page=doc/doc_DTCMessageDocumentation.php#ConnectionLogon
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-11-01 04:24:22