Support Board
Date/Time: Mon, 12 May 2025 17:13:49 +0000
Post From: Cannot Connect or load charts
| [2015-10-22 17:03:56] |
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This is the relevant message: OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2015-10-22 05:43:51 Contact contact Open E Cry and give them the Username you have set in File >> Data/Trade Service Settings. Have the make sure your account is active. Tell them you are connecting to the Simulation server. Ask them if you should be connecting to the Production server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |