Support Board

Date/Time: Sun, 05 May 2024 12:04:54 +0000

Post From: Attached orders work in sim mode but not in live mode

[2015-10-19 17:45:48] Link To Thread - Link To Post [Go To First Post]
User378226 - Posts: 15
I contacted TransAct support and we went over the bridge program setting and exchanged trade activity log from both ends. On my end, in the Order Action Source, it has "Auto-sent child from parent fill" for both the target and the stop orders. And followed by "Disconnected from server", "Synchronized Internal Position to current Service Position. Current position quantity:0" Once I got reconnected, I did get "Canceling due to no order update from server", at this point, the only line visible on the chart is the filled parent order, and none of the child orders were visible, which is my greatest concern as my position may be exposed without stop while I was disconnected. TransAct support and I exchanged quite a few emails and CC'd SC, at this point I am not sure who can help me with this disconnection problem. I have downloaded version 1313 just now, I would like to give it a try but the thought of possibly leaving another order exposed w/out stop is uneasy.